Pensions and Reward Support

Job Introduction

We are currently recruiting for the role of Pensions and Reward Support to join Sodexo. Working within a small team you will provide customer support to the wider business relating to all aspects of rewards and pensions. You will be involved in resolving customer queries via various channels e.g. phone, email, online ticketing system and produce both regular and ad-hoc reports. The role involves a large amount of varied administration and is a great opportunity for someone who is interested in a career in HR whilst being passionate about customer service.

You will be a confident communicator, able to interface at all levels, with the ability to truly hit the ground running and get stuck in. 

If you are looking for a new challenge, where you will be able to utilise your skillset and be an asset to the team, we would like to hear from you.

Rise with Sodexo
https://www.youtube.com/watch?v=pCpB-VhL3eI&feature=youtu.be

Role Responsibility

Core operational activities for the role include the following:

• Customers will be provided with a helpful and responsive query handling service and queries on pensions, reward and benefits which will be completed within agreed timescales.
• Processing of pension applications/amendments/opt outs and other pension related tasks.
• Monthly reconciliation of Recognising You Invoices and Journals.
• Own updates on Sodexo_Net to the Reward, Employee Discounts, Reward Hub and Pension pages.
• Raise invoices (for approval by HoD of Reward or HoD of Pensions) for third party providers on monthly, quarterly and ad hoc basis.
• Complete special projects and miscellaneous assignments as required.
• Pensions, reward and benefits records will be accurately maintained within correct audit and governance requirements and external providers will be informed of changes regularly and in a timely manner.
• Work cohesively as part of the wider HR team and contribute positively to the provision of a joined-up HR Service.

Please see job description for a full overview of the role requirements.

The Ideal Candidate

• Customer service focused and committed to providing a helpful, friendly, responsive HR service.
• Well organised with ability to work accurately to tight deadlines.
• Accurate with good attention to detail.
• Experience of using Excel, able to use basic formulas and VLOOKUP.
• Good verbal and written communication skills including an excellent telephone manner.
• Able to work cooperatively within a team and on own initiative.

Package Description

Competitive Salary

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.