Patient Experience Ambassador

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Patient Experience Ambassador with Sodexo, you are a quality-of-life improver. Working at Hereford County Hospital, you play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. You will have responsibility for ensuring that a patient’s experience of the services we provide is as positive as can be, increasing engagement with patients and clinical staff. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

This is an exciting brand-new role which you can really make your own! It would suit someone with a healthcare background and excellent communication skills; you must have the confidence and skills to liaise on wards with patients and clinical staff at all levels. Emphasis will be based on food quality and monitoring of the patient experience at ward level to help drive an improved patient outlook on overall food services. Most importantly you will act as the voice of the patient & the face of Sodexo, providing a professional and positive link between our teams, the clinical teams, and the Patient.

Main Responsibilities

What you’ll do:

Reviewing audit and monitoring information to identify areas of excellence or improvement.
Working with the Trust monitoring team to jointly work on improving patient satisfaction.
Utilising ‘Experiencia’ to monitor real-time patient feedback, addressing any issues immediately.
Be the ‘voice of the patient’ providing a service-independent force for change within our team.
Work with the team to effectively manage the meal service at ward level.
Create positive working relationships with Trust, clients and staff and actively resolve ward issues
Working with the operations team, analyse areas and wards of concern
Carry out Patient Surveys ensuring the data is collated and provided to management.
Provide and maintain accurate quality and monitoring documentation for all services assessed.
Carry out weekly ward audits in line with the KPI Indicators. Results of these audits to be collated and shared with management for action.
Manage queries received from the wards and escalate patient complaints to the operational lead
Review patient interaction processes (meal ordering, substitutions etc) to identify any improvements.

For a full list of responsibilities please view the attached job description

Ideal Candidate

What you bring:

Proven experience of managing a complex service with a diverse workforce
Passion for customer care.
Good communication skills – ability to communicate effectively with patients, visitors, colleagues, clients
Ability to adhere to instructions, standards and procedures
Computer literate in Microsoft Excel and Word
Advanced Food Hygiene
IOSH managing Safety

What we offer

£25,500pa -£27,000pa + excellent benefits

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

Salary	£25,500pa - £27,000pa + excellent benefits
Frequency	Annual
Job Reference	SDX/TP/RF010452/HC
Contract Type	Permanent – Full Time
Closing Date	20 December, 2023
Job Category	Healthcare/Medical/Care
Business Unit	UK Healthcare
Location	Hereford , United Kingdom
Posted on	06 December, 2023

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