Operations Support Manager

Job Introduction

Sodexo are currently looking for an Operations Support Manager to deputise for two General Services Managers who manage an integrated FM operation across 3 large corporate sites in central London.

To assist, support and action decisions from the General Services Managers (GSMs) in Shell contract in London and accept responsibility in the GSM’s absence

The successful candidate will champion excellence by leading department heads to adhere to standards, procedures and policies and will act as a compliance champion in all business areas with a key focus on safety, contract and company requirements.   

Role Responsibility

• To deputise for the General Services Managers and to accept responsibility for the facilities management service provision
• Support the General Services Managers and Account Manager in the development of business strategy in line with current and emerging client needs
• Ensure full working knowledge of the areas within the Sodexo responsibility at the sites
• Support General Services Managers to ensure that the sites are statutory and mandatory (contractually) compliant at all times for services delivered within scope, and robust and rigorous means of recording this are maintained and regularly reviewed
• Build long-term relationships with client that add value and are based on mutual trust and partnership model
• To be proactive and drive innovation and continuous improvement of people, systems, processes and services
• Support General Services Managers in achieving and maintaining the highest scores within the existing performance tool (IFM scorecard) and monthly business reviews (MBR)
• Assist the General Services Managers in the contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLAs and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance
• ‘Lead by example’ in all areas and activities
• Managing multiple priorities concurrently 

The Ideal Candidate

• Proven leadership and line management skills and the ability to lead and motivate a team
• Experience in management of multiple stakeholders
• A good level of operational and support experience
• Good standards of literacy and numeracy with sound financial acumen
• Competent IT skills including MS office
• Experience of managing a budget and interpreting financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels in a direct and diplomatic way
• An ability to understand of customer and client requirements and act accordingly
• Strong organisational skills and ability to react to suit operational support requirements, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads.
• High level of accuracy in checking & processing information
• Able to work on own initiative, make effective decisions and as also work as part of a team

Package Description

• Competitive annual salary
• 20 days holiday + public holidays (rising with continuous service)
• Flexible benefit scheme
• Employer pension
• Sodexo Discounts scheme

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.