Operations Performance Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

About this role

Sodexo has an excellent opportunity for an experienced Operations Performance Manager to join our team in Swindon.

As a Operations Performance Manager, you will contribute to the business growth by creating and maintaining the process, training, reporting and other pillars that support the effective operation of the Intelligent Service Centre.

You will need to be able to establish and develop excellent working relationships with Suppliers, the Client team, and internal stakeholders.
It is critical to ensure the ISC Help Desk is supported by high quality, relevant and up to date processes, whilst staying in compliance with all Sodexo policies, procedures, and directives

To succeed in this role, you'll need to have:

strong management experience in a similar customer facing role within a commercial and business development environment (with qualification within the FM industry or Customer Services field)
good understanding of all associated call centre systems, including but not limited to telephony, CAFM (Computer Aided Facilities Management) Systems
ability to identify and implement strategies to improve quality of service, productivity, and profitability.

Please see attached job description for further information regarding the role requirements.

Package Description

Competitive Salary+ bonus!

Shift pattern: Monday - Friday

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Full training provided
Health and wellbeing incentives
Reward and Recognition schemes
Flexible working considered
Volunteering days
Life Assurance

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

*All offers are subject to full security clearance checks*

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Salary	Competitive salary!
Frequency	Annual
Job Reference	SDX/TP/RF-010233-FY24/GA
Contract Type	Permanent – Full Time
Closing Date	02 November, 2023
Job Category	Operations
Business Unit	UK Government
Location	Delta Office Park, Welton Rd, Swindon, United Kingdom
Posted on	14 October, 2023

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