Operations Manager

Job Introduction

We are looking for someone to guide, support and manage a team of 5 direct reports ensuring performance levels meet and exceed qualitative and financial targets. You will lead the operation to deliver against Key Performance Indicators.

Providing direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values. To deliver an ethos that promotes IFM with value focused on the customer and service to support.

Our Operations Manager will Motivate and lead high performing teams to achieve their objectives, while actively manage within the AZ South portfolio, providing support and guidance to Customer Service Managers ensuring a high level of services provided to the client.

• Rise with Sodexo

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications. 

Role Responsibility

• Comply with Sodexo and statutory regulations relating to Safe Systems of Work, health & safety, hygiene, cleanliness, fire and COSHH.
• To lead multiple teams in delivering a consistent level of service, within Sodexo's standards, to the contract specification and agreed performance, qualitative and
• Ensure that all equipment, property monies and the overall establishment, is safe and secure at all times
• Ensure that all Sodexo employees project a positive, approachable, friendly and professional image
• Comply with the procedures as laid down within the Sodexo HR Manual or as advised by the Human Resources Manager
• To identify Talent within areas of responsibility and to build robust succession plans to prepare for the future stability of the areas of responsibility
• Ensure daily huddles and weekly team briefing meetings take place using the team board communication format SQCDP
• Maintain excellent client relationships and communication

The Ideal Candidate

• Proven experience in building successful relationships with stakeholders both internal and client facing
• IOSH Certificate in Managing Safely
• Demonstrable evidence of the required manager behaviours
• Proven experience of successfully managing and delivering budgets
• Highly experienced manager with proven experience of leading and developing motivated and engaged teams
• High level of practical knowledge of relevant employment, hygiene, Health and Safety and general legislative requirements
• Competency in Sodexo accountancy systems and processes
• Excellent communication skills and customer service experience

This role will be subject to Client specific vetting

Package Description

Competitive salary of £40,000 - £42,000 depending on experience plus benefits, pension and bonus. 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.