Operations Manager

Job Introduction

A rare opportunity for an exceptional Operations Manager to join Sodexo. 

You will be responsible for the school contracts across the relevant geographical area, including staffing, training, client relationships and leadership

You will lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality

Working pattern: The site is open 7 days a week therefore you will be working 5 days per week with occasional weekends. 

Role Responsibility

• Develop and ensure a high focus on employee safety and positive client relations – ensuring that clients know you are on site and for what added value reasons.
• To conduct site service evaluations, realising action plans and implementing change required to meet the consistent standards
• To establish and maintain satisfactory relationships with individuals at all levels in the Company and Client sites
• Participate in creation of craft and business training modules to support operational / contractual obligations
• To implement and maintain the Statutory and Company standards of food and personal hygiene, health and safety and take any action as is necessary.
• Where required, support the recruitment, interviewing, control and discipline of staff according to the needs of the business and within the procedure laid down by the Company.
• Actively support the Business Development team via food presentations and highlighting case studies
• Be aligned with current food trends via social media, trade events to support offer development
• To complete client meetings and understand the financial performance and be able to present new budgets, meal price adjustments etc
• To provide on/off site mobilisation and contract retention support – physical and administrative (compliance file/documentation compilation, initial food and equipment orders
• Provide on-site pro-active craft and gross margin training to minimize wastage and maximise profit
• To attend to and take all necessary action, statutory and otherwise in the event of accident, fire, loss, theft, lost property, damage, unfit food or other irregularities and complete the necessary return and/or reports

The Ideal Candidate

The ideal candidate will have experience in:

• To support and guide the financial and commercial performance of units
• Ensure positive client relationships and communication throughout contract tenure
• To ensure a consistent standard of food and service offer is maintained in all sites
• To ensure relevant pro-active training, coaching and mentoring is achieved on all site visits
• To organise effective mobilisation / retention activity
• To implement and/or maintain the Statutory and Company standards of policies, food hygiene, health and safety and take any action as is necessary to ensure full compliance and a positive safety culture

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Package Description

In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:

• Contributory pension scheme of up to 6%
• Company car allowance
• Life assurance
• Performance-related annual bonus
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail / hospitality, and many more

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process