Operational Support Manager

Job Introduction

Are you passionate about providing exceptional customer care?

Sodexo are looking to recruit an innovative, ambitious, and inspiring Operational Support Manager who will provide operational support to our site lead and heads of departments with a focus on catering service at this prestigious high-profile, blue-chip client HQ in London. This site represents an integrated facilities management model with a provision of soft and hard services including fine dining and guest services to 5* standards.

In this role you will assist, support and action decisions from our Workplace Manager in London and accept responsibility in the Workplace Manager’s absence. Your priority will be to provide operational and admin support and service excellence to all Head of Departments, delivering exceptional client experience.

We are looking for someone who is passionate customer focused professional with outstanding communication and target driven mind. To be successful you will have consistent relevant experience in overseeing workplace services; a Soft FM background would be ideal together with experience of working in a dynamic and demanding corporate environment.

Role Responsibility

• Support Workplace Manager in achieving and maintaining the highest client satisfaction scores measured via contractual KPI model
• Provide daily operational support and service excellence to all Head of Departments to deliver flagship services to internal and external clients and stakeholders
• Drive all aspects of service excellence across the business area including brand integrity, quality, compliance, continuous improvement of people, systems and processes, Sodexo’s corporate social responsibility and service standards
• Carry out regular contract performance revisions, workplace inspections and internal compliance audits and checks to support Sodexo compliance and client requirements
• To act as Engagement Champion to drive employee engagement and promote Sodexo and client culture
• ‘Lead by example’ in all areas and activities, demonstrating business integrity, Sodexo values and promoting brand standards as an ambassador
• Foster long term profitable relationships with client that add value and are based on mutual trust and partnership model
• Assist the Workplace Manager in the contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Work in partnership with central account team and collaborate with service operations and transversal functions and subject matter experts to deliver value adding services to the Client Organisation, contributing to the business development pipeline and increasing revenue growth of the contract through integration, innovation and efficiencies within the full Sodexo portfolio
• Managing multiple priorities concurrently

For a full list of responsibilities please view the attached job description

The Ideal Candidate

• Highly professional, proactive, and driven FM manager (preferably with Soft FM background)
• Track record in meeting business demands and client expectations in a high class, corporate environment
• A great level of operational, admin and support experience
• Excellent standards of literacy and numeracy with sound financial acumen
• Competent IT skills including MS office
• Outstanding interpersonal skills and ability to communicate effectively with customers, clients, and teams at all levels in a direct, diplomatic and professional manner
• Strong organisational and planning skills with ability to react to suit operational support requirements, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads
• Approach problems analytically, develop opportunities and implement innovative solutions
• Experience of managing conflicting expectations of the client and consumer within one business area
• Management knowledge of Health & Safety and Food safety with experience of delivering training

Desirable

• Basic food hygiene certificate
• IOSH managing safety qualification or equivalent
• FM qualification

Package Description

£38,000pa + great benefits

London EC4

Permanent 40hrs pw

Work Pattern Monday to Friday

This contract forms part of a UK &I account, giving further opportunities for personal development and progression prospects.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process