Lounge Supervisor

Job Introduction

About the role

At Sodexo we know it’s the little things that can make the biggest difference when it comes to hospitality, and we have an exciting opportunity for a Lounge Supervisor to join our family at Lufthansa Lounge Heathrow Airport. 

Is an ideal role for you to showcase your fantastic customer service and exceptional eye for detail!

We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!

You must be able to provide 5 years working history and 5 years address.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

A few things about you

We want you to bring your leadership skills, positive can-do attitude and your knowledge of food hygiene standards with you, when you join us. Don’t forget your fantastic admin skills too!

You’ll be a role model when it comes to what great customer service will look like! You’ll assist with the daily event schedule for team members, the day to day running of the kitchen and general problem solving, so your flexibility will be key.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises so it is vital that you'll champion this.

Role Responsibility

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that as-signed staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

The Ideal Candidate

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable:

• Lounge experience
• Airport experience

Package Description

• 40 hours per weeks
• £13 per hour 
• 04.30 - 13.30 and 13.30 - 23.00
• 4 days on 2 days off
• Many employee benefits, rewards and recognition

About the Company

Sodexo Live! is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, The RHS Chelsea Flower Show, Brighton AMEX Stadium, Edinburgh Corn Exchange, Goodison Park, Hampden Park, Bateaux London, ACC Liverpool, Newcastle United football club, Blackburn Rovers , Henley Royal Regatta, Headingley Stadium, DW Stadium, Hamilton Park racecourse, Kent County Cricket Club, Beckenham, The Spitfire Ground St Lawrence, Assembly Rooms, Dundas Castle, The Wallace Collection, Royal Air Force Museum London, V&A Dundee, Royal Lytham &St Annes Golf Club, Emirates Lounges, Virgin Clubhouse and many more. 

To help us deliver the highest quality service we are looking for passionate, enthusiastic and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo, so step up to the mark, be more than a spectator and become a part of our team.

Why choose Sodexo?

You don’t just join Sodexo, you belong.  
What do we mean when we say belong?
It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.  

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.