Lobby Host

Job Introduction

Role Responsibility

As part of a highly dynamic proactive, multi-disciplined and professional Facility management team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:

• Demonstrate ‘best in class’ Customer Service and Satisfaction
• Ensure all Microsoft visitors feel important through positive interaction
• Use Microsoft lobby experience tools, to schedule all visitors, tailoring essential orientation information to enhance their customer journey, acting as an ambassador for all visitors until connecting with their host, event or meeting.
• Operate a professional and agile switchboard service, standing by any Microsoft operational playbooks or protocol training
• Conduct audits and checks, collaborating with the local service teams to ensure the space offers a 5 star experience, always
• Foster great relationships with colleagues and key stakeholders, where all interactions and communications consummate professionalism
• Offer guidance and support to all unannounced visitors complying with GDRP and global security standards
• Maintain a sound knowledge the facility orientation, service outlines and benefits of the RE&F services, be on hand to share this knowledge to enhance the service journey and experience
• Proactively recommend service enrichments and efficiencies that enhance the lobby experience
• Co-ordinate events, meeting the needs of all customers
• Provide accurate and timely reports to the facility manager
• Actively reports and resolve service improvements
• Look for time efficient ways of completing any activity, which is customer focused
• Escalate potential and actual service issues, appropriate and timely manner
• Be punctual
• Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
• Be friendly, pleasant acting with a one team approach across all RE&F services
• Attend briefings and training sessions, following instruction and conveying knowledge 

The Ideal Candidate

• A great host
• Passion for technology
• Communicative, good prioritisation and organisational skills
• A thirst for knowledge of our client, Microsoft,  RE&F and Sodexo
• Capable of absorbing, retaining and translating information to enhance the service experience
• Confidential, ability to manage sensitive situations and data, professionally and fluently
• Professional, friendly, caring and above all articulate with a positive can do attitude 
• Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential
• A natural ability and experience in conversing confidently with a range of people, international visitors, senior leaders to front line service team
• Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment
• A talent to apply logical and creative thinking situations creating the best outcome for the customer
• A positive outlook creating solutions not issues
• A prerequisite of this position is immaculate personal appearance

Package Description

Lobby Host

Monday to Friday

39 hours per week

Applications to:   v-debut@microsoft.com

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process