Learning and Development Administrator
Job Introduction
Are you passionate about Learning and Development and looking to join a dynamic team? We are seeking an enthusiastic L&D Administrator to play a key role in our team at Salford. In this pivotal role, you will manage day-to-day L&D administration, ensuring our learning, performance, and talent management systems run smoothly. You'll handle user queries with professionalism and efficiency, support the wider L&D function, and help maintain our commitment to delivering top-notch customer service. If you're organised, adaptable, and ready to make a difference, we want to hear from you!
What you’ll do:
- Complete daily work tasks ensuring tasks are carried out to a high standard and completed within Service Level Agreements
- Provide regular operational feedback, escalating potential operational and customer issues as soon as they arise
- Resolve queries within agreed SLAs
- Ensure a helpful, responsive and customer friendly administrative and query handling service to all customers, ensuring that all services are completed within agreed timeframes
- Ensure use of and accurate maintenance of systems including SAP HR and any other reward / benefits platforms enabling you to run regular reports with regards to new starters and leavers
- Build and maintain a strong and professional relationship with 3rd Party providers, ensuring they are updated in a timely manner
For a full list of responsibilities please view the attached job description
What you bring:
- Experience of building strong relationships with demanding stakeholders
- Customer service focused and committed to providing a helpful, and responsive HR service
- Strong verbal and written communication skills including excellent telephone manner
- Ability to quickly adapt to changing priorities and ability to identify situations which could result in potential customer complaints in order to prevent the complaint from occurring
- Well organised with ability to work to tight deadlines
- Strong understanding and respect for confidentiality
- Proficient user of Microsoft Office programmes
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
Attached documents
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