IST Hosting Engineer

Job Introduction

IST Hosting Engineer

The IST Hosting Engineer proactively supports and maintains infrastructure that underpins production services following IS&T governance, policy and processes for their domain. You will support solutions within your domain in line with controls, standards, policies, procedures, and quality levels.

As an IST Hosting Engineer will follow the mandated technical solution delivery process supporting and/or participating in all aspects of the service lifecycle (SDLC & TDA), to meet technical specifications, standards, and quality. You will maintain good working relationships with internal and external stakeholders, service partners and suppliers, aligned with IS&T, controls, policies, procedures, and standards for their domain

Role Responsibility

What you'll be doing 

Build Responsibilities

• For all responsibilities follow mandated controls, governance, policies, procedures, and standards
• Collaborate with domain functional specialists, project managers, and key business SMEs for the delivery of infrastructure services within domain.
• Follow best practices across domain solutions, business processes and internal & external system interface.

Run Responsibilities

• Proactively monitor alerts, queues, logs and take appropriate action including ITSM recording of incidents
• Troubleshoot and deploy fixes for SR’s, incidents, and problems, within SLA/OLA targets and quality standards
• Support related domain teams with issues, incidents and problems, proposing secure solutions.
• Support major incidents and crises, adhering to major incident, P1/P2 processes

The Ideal Candidate

What you will bring

To be successful in this role, you will have exposure to cloud, server, and virtualisation technologies (Dell, VX Rail, VMWare, Azure), plus DNS and DHCP configuration knowledge. It is an advantage, but not essential, if candidates have exposure to Local Area Network technologies (including switching, routing, firewalls, wireless, etc.), and server hardening and security knowledge.

Package Description

Competitive salary and benefits

In return for your hard work and commitment, you’ll be rewarded with a competitive salary, plus access to range of benefits, including:

• Contributory pension scheme
• Life assurance
• Performance-related annual bonus
• A flexible benefits fund to be utilised on benefits such as Private Medical Insurance, dental, gym discounts, etc.
• 23 days holiday (FTE) plus bank holidays – rising to 26 days after 3 years
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including, retail / hospitality, mobile phone tariffs, and many more

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process