Technical Operations Manager

Job Introduction

We are now seeking a Technical Operations Manager to join our team at HMP Bronzefield. This role is to develop and propose changes to enhance the delivery of services to customers of the SJS, Education and Healthcare networks. As the Technical Services you will manage the local IT team, delivering support to customers for the Information, communication and security Systems, and support day to day operations.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Management of all site incidents, ensuring all they are either resolved or escalated as appropriate.
• Ensures Team members have solid development plans and that these are realised
• Completes team member EPA’s and PDR’s to defined times and quality
• Management of all relevant projects to agreed timescales and costs
• Support of all ICT systems on site, including but not limited to; SJS, education and healthcare networks. CCTV, Cell Call and alarm systems and telephone system
• Responsible for gathering and maintaining all information required for certifications e.g. ISO27001, MOJ accreditation
• Assists in the solving of business problems by providing detailed advice and guidance to all levels of customers in the expert use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to complex and non-standard situations
• Regularly monitors incidents, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services

Please see attached job description for further information regarding the role requirements

The Ideal Candidate 

Essential

• Minimum, ITIL Foundation certification
• Excellent customer facing skills and a passion for support
• Logical and Analytical approach to fault finding/elimination
• Knowledge of operating in environments which process and store protectively marked information.
• Microsoft qualifications advantageous  
• Basic understanding of networking principles WAN and hands on knowledge for LAN
• Knowledge of information assurance & data protection legislation (e.g. GDPR

Desirable

• PRINCE2 or other project management qualification
• Microsoft qualifications
  • SC cleared or able to obtain clearance

Package Description

Salary up to £45,000 per annum depending on experience

Working hours- 37.5 hours per week (Monday to Friday) 

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached. 

All offers are subject to full security clearance checks. 

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.