Human Resource Business Partner

Job Introduction

Job Title: Human Resource Business Partner
Regional travel to North, Central and Scotland
Salary: Circa £50,000pa
Hours: Full time, Monday - Friday

• This role will require the successful candidate to have experience within the care sector.
• The role is remote based with regular travel to Epsom and within the designated region.  

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Human Resource Business Partner, you’ll grow and develop in an exciting business that puts people at the centre of everything we do.  

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

The role of HR Business Partner is to partner with local business leaders to enable the delivery of HR solutions to maximise people performance, strategy and workforce planning to significantly contribute to towards strengthening business performance

Dimensions: Workforce responsible for circa 250 employed and 2000 professional carers.

The success of this role will be measured by:

• Improved implementation of HR policy, procedures and initiatives across your business through effective communication, coaching and implementation of processes with line managers, resulting in higher staff retention, staff empowerment, productivity, improved people management, business consistency and visible business growth
• The implementation and use of HR analytics to identify areas for improvement and develop interventions for change in areas such as casual absence, retention, failure to follow process and procedures, with clear deliverable improvements when evaluated.
• To continuously monitor and ensure labour targets are met within specified timeframes and recommend appropriate interventions to support operations
• Evidence and feedback of ability to deliver a customer focused HR service, delivering expert professional advice and support to stakeholders including management, employees, members and client groups
• Joined up HR Services in your business area due to strong working relationship with the wider HR team, resourcing and recruitment, payroll and other internal service departments

Critical to the success of the role is the ability to build key internal and external customer relationships and have a readiness to learn about sector and build extensive knowledge of current market conditions and trends.

The role is remote based with regular travel to Epsom and within designated region.  

HR Strategy:

• Understand challenges that business managers face and assist in the implementation of business and HR strategy and policy development
• Report on and understand HR analytics to influence progress and performance
• Encourage effective communication between senior managers and stakeholders through implementation of communication best practice
• Promote best practice across the business, presenting HR matters in a clear and concise way ensuring managers implement HR policies and practices
• Keep up to date with employment legislation changes and ensure implementation across the business
• Support with HR change where necessary

HR Planning & Business Development:

• Support the people transition element of mobilisations and demobilisations by providing HR knowledge and due diligence
• Work with the Head of HR on projects and advisory matters to ensure the effective facilitation and delivery of HR calendar events throughout the business, including:
  • Pay and commission reviews
  • Employee recognition awards
  • Employee engagement surveys
  • Long service awards
  • Talent reviews
  • Performance management cycles etc

Employee Relations & Engagement:

• Provide local support on complex ER matters and develop appropriate solutions
• Regularly updating on business area activity to ensure a joined up HR service is delivered to the business
• Design and deliver coaching solutions to line managers on ER issues for improved handling of cases
• Manage local and head office communications and engagement achieving results as specified in KPIs
• Demonstrate behaviours that actively promote a positive and engaging culture and contribute to the our values, accreditations and recognition awards
• Be an advocate for Diversity and Inclusion within the business working closely with the wider HR team to identify issues and potential improvements

Resourcing, Recruitment & On-boarding:

• Work with Resourcing to understand the local labour market (workforce availability, reward, attraction and retention drivers) to improve delivery of resourcing solutions resulting in the reduction of vacancies / time to fill
• Work with Managers to identify resource needs across business to maintain/improve performance
• Spot-check the effectiveness of pre-employment checks and on-boarding and drive compliance for RTW

Retention, Talent Management & Succession Planning:

• Provide your business overview to support wider HRBP projects, HR advisory with the facilitation of Talent Management, Succession Planning and leadership development at a local level
• Work with line managers to identify key talent and devise plans to retain within the business

Performance Management:

• Use HRMI to identify people and performance management gaps, and provide practical solutions by developing action plans for business and individual improvement
• Actively promote the implementation of the PDR process. Assist on PDR calibration sessions

L&D:

• Work with the L&D team to conduct overall skills gap analysis in line with business and HR strategy to identify areas for learning development within your area

Performance Interventions & Change:

• Provide HRBP projects and HR advisory with local knowledge to jointly develop and deliver change, Org design and development

Carers and Care Workers:

• Provide oversight and governance to the engagement of casual workers, and when needed provide compliance advice in business area. (circa 1000 in business area)
• Provide advice and guidance to staffing teams and branch managers in relation to any worker issues raised in business area
• Provide support to branch teams in the business area to ensure that they achieve their recruitment and training targets and delivery of the staffing function within branches
• Manage updates in legislation in relation to casual workers, roll out, implement, embed and check compliance
• Innovation in reward, recognition and training initiatives with casual workforce
• Engagement with clients to ensure they are comfortable with our service delivery
• To support staffing teams and be present at major events within area of responsibility

General responsibilities:

• Provide full HR generalist service to your business area
• Ensure policies and procedures are accurate and in line with current employment legislation and healthcare legislation (where appropriate) and communicating any changes
• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

To deputise for the Head of HR in their absence

Skills and qualifications we're looking for:

Essential

• Educated to degree level or equivalent CIPD qualification or qualified by experience
• HR generalist experience and good understanding of all aspects of HR management including resourcing, talent management/succession planning, change management and employee relations
• Strong analytical and data interpretation skills
• Strong stakeholder management skills
• Good interpersonal, communications and presentation skills
• Strong facilitation and coaching skills
• Well organised, responsive and able to work under pressure

Desirable

• Exposure to unionised environments is beneficial
• Experience of organisation development and design, and facilitation of change including consultation and engagement
• Experience of superuser HR Systems
• Proficient user of Microsoft Office programmes
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care’s values

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday 
• Blue Light Card
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

If you are as passionate about quality as we are and want a role where your skills will make a real difference, please feel free to apply and if you wish to know more about this position or what it is like to be part of the Prestige family, get in touch with us at: talent@prestige-nursing.co.uk

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

 All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.