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Helpdesk Team Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Helpdesk Team Lead at Sodexo Portlaoise, you are also a supportive leader and efficient operations manager. In this role, you will lead and support the PPP helpdesk teams across all contracts, ensuring seamless communication and adherence to contractual obligations. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

  • Lead and support the administration of helpdesk personnel for PPP contracts.
  • Develop positive relationships with clients and external contractors.
  • Produce monthly reports accurately and within specified timeframes.
  • Monitor operational deadlines and ensure successful completion.
  • Maintain and update annual lifecycle plans and costings.
  • Resolve issues by collaborating with relevant management and site FM teams.
  • Ensure adherence to safe work systems and Sodexo's policies and procedures.
  • Develop knowledge of in-house management systems.

What you bring:

  • Good understanding of contract administration and financial acumen.
  • Proficiency in Microsoft Office products (Word, Excel, Outlook).
  • Excellent communication and leadership skills.
  • Ability to thrive in a customer-focused environment with attention to detail and pace.

What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company
  • Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

About Sodexo 
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

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