Helpdesk Operative

Job Introduction

Job Description

• Job Title: Helpdesk Operative
• Location: Hereford
• £25396.80 per year + Sodexo benefits
• 23 days Holidays
• 40hrs pw, Monday - Friday 

Job Introduction 

As a Helpdesk Operative at Hereford County Hospital, you’ll be the first point of contact for internal requests, delivering a professional and efficient service. You’ll manage calls by prioritising, allocating, and monitoring resources to meet contractual and governance standards. Your polite and organised approach ensures all calls are handled within KPIs and business requirements, supporting smooth daily operations. Join us and be part of a team that makes a real difference.

What You'll Do:

• Answer internal calls professionally and courteously, using the correct salutation.

• Accurately record all service requests in the management system and monitor tasks to completion, escalating breaches as needed.

• Respond promptly to emergency alerts, following procedures for resource allocation and data input.

• Allocate tasks according to individual training and competence, adhering to established procedures.

• Maintain accurate records of service activities and adhere to helpdesk policies and procedures.

• Prepare monthly and ad hoc performance reports as required.

• Liaise effectively with Sodexo Operational Teams to ensure client and internal requests are fulfilled.

• Operate the switchboard and associated systems, including paging and bleep systems.

• Support and cover other clerical staff duties, assisting with Switchboard support as business needs arise.

• Participate in meetings, training, and Sodexo initiatives, maintaining strong communication and teamwork.
  

What You Bring:

• Articulate and confident communicator, able to develop and maintain effective working relationships.

• Confident and proficient in the use of IT systems.

• Attention to detail, committed to continuous improvement and service excellence.

• Flexible and adaptable to the changing needs of the business.

• Good understanding of Excel.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.