Helpdesk Advisor

Job Introduction

What We Are Offering:

• Up to £24,800 salary.
• A permanent and fulltime position. 
• Monday to Friday working week.
• Office based in Greater Belfast area.
• Please view our attached benefits guide to see everything we have to offer!

Your role as a Helpdesk Advisor:

We have a fantastic opportunity for a dynamic and enthusiastic individual to become a vital part of our established Helpdesk Team as a Helpdesk Advisor, aiding in the delivery of our professional services contract.

Reporting into the Helpdesk Team Leader, our team of advisors are the backbone of our function, providing seamless support to our 170 sites for any maintenance issues they are facing. As a Helpdesk Advisor you will centre your attitude around providing excellent customer service whilst using your intuition and logic to provide quality and consistent support to various internal and external stakeholders.

Whilst the role is varied and you can be expected to carry out a variety of tasks, overall, you will be expected to do the following:

• Accurately record caller details, problem severity, and relay information to Maintenance Team to prevent serious issues.
• Respond promptly to incoming calls and emails according to client service level agreements.
• Maintain high accuracy in information gathering and inputting.
• Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
• Monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.

Join us at Sodexo and become an integral part of our dynamic Helpdesk Team!

Please see the attached job description for a more detailed list of the main responsibilities.

The Ideal Candidate:

This role is a great opportunity for someone coming from a strong customer service environment with an interest in facilities management or someone wanting to continue developing their advisor competencies in a new environment. Whilst some experience in facilities management would be advantageous, we would still encourage you to apply if you meet the following criteria:

• Some experience in Microsoft Office applications (Word, Excel, PowerPoint).
• Proactive, innovative, and eager to learn and develop.
• Demonstration of excellent organisational skills, even under pressure.
• Meticulous attention to detail. 
• Ability to meet deadlines in a target-driven environment.
• Thrives both independently and collaboratively within a team.

If you feel you have what it takes to become a successful member of this team, apply today!

Why Join Us?

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.