Help Desk Administration

Job Introduction

Helpdesk Administrator

Location: Dublin 7
Salary: €36,000
Contract Type: Permanent, Full-time

About the Role

We’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You’ll Do

Act as the first point of contact for facilities helpdesk queries.
Log, update, and close requests on our helpdesk system (CMMS).
Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
Manage work orders in line with contractual KPIs and SLAs.
Analyse reports and ensure requests are progressed on time.
Support monthly reporting, invoicing, payroll, and accounts administration.
Raise purchase orders and process supplier queries.
Assist with audits, meetings, and contract administration.
Provide general office and admin support as required.

What We’re Looking For

Strong administration and customer service experience.
Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
Previous experience in a similar helpdesk or office administration role.
Excellent communication skills and strong attention to detail.
Ability to prioritise, make decisions, and work well under pressure.
Confident in bookkeeping, accounts processing, and reporting.
A self-motivated, enthusiastic, and professional approach.

Why Join Us?

Be part of a supportive and collaborative administration team.
Varied role with opportunities to learn and develop new skills.
A chance to play an important role in delivering high-quality facilities management services.

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Salary	€36,000 per annum plus Sodexo Benefits
Frequency	Annual
Job Reference	SDX/TP/2322703/148134
Contract Type	Permanent – Full Time
Closing Date	03 October, 2025
Job Category	Administrative
Business Unit	ROI Corporate Services
Location	Dublin 7, Republic of Ireland
No. of positions	1
Posted on	19 September, 2025

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