Head of Retail - Catering Operations

Job Introduction

We are looking to recruit a Retail Manager at one of our prestigious venues at St James Park. In this role you will oversee all retail catering and retail operations across the venue. You will lead the team by example, driving engagement and delivering results. This is an excellent opportunity for a retail caterer to develop their career within an exceptional venue, within a leading organisation.

What’s in it for you?

• Opportunity to work across several venues
• Learn new skills and career development
• Work in a world class premier league stadium
• Join a winning retail catering team
• 10% bonus plan

Role Responsibility

• To Manager the day to day operations of the retail catering at St James Park
• Maximise the profitability of the contract within area of responsibility and deliver the required results
• To proactively seek innovation within the Retail operation and develop the business
• Lead the team by example and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
• Take accountability and responsibility for delivering required results
• Prioritise workloads effectively, plan activities to meet the needs of others.

For a full list of responsibilities please review the attached job description

The Ideal Candidate

Essential

• High standard of literacy and numeracy
• Well-developed verbal, non-verbal, presentation and communication skills
• Extensive experience in delivering public retail 
• Proven experience in managing P&L accounts and driving profitability
• Management of large and diverse teams
• Manage multiple workloads and shifting priorities
• Deliver excellence in operational service standards and customer satisfaction
• Ability to interpret and utilise varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Stadia and Event management experience
• Self-motivated and able to work on own initiative when deputising for the CSD

Desirable

• IOSH managing safely qualification
• CIEH Level 3 qualification

Package Description

Salary - £34,000 + Bonus + Benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process