Head of Retail - Catering Operations

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo Live! have a fantastic opportunity for a talented hands-on Head of Retail to join our first-class team at the American Express Stadium, the home of Brighton & Hove Albion Football Club.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

Sodexo support with the hospitality at Brighton & Hove Albion Football Club both on Match Days and for Events, this is an exciting time to join us as work is being completed to update and improve the hospitality lounges making all events and match day dining a really special experience for customers.

In this role you will manage and be responsible for all retail catering services, fully managing the Retail Catering department. We are looking for consistent relevant experience; excellent communication skills are key as you liaise with internal and external stakeholders ensuring all match days are carried out in accordance with requirements including site Food Safety and H&S compliance.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us!

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

What you’ll do:

Working with our customers, promoting, and enhancing their experience, delivering a safe and compliant working environment
To assist in the delivery of a first-class retail catering experience through attentive service
Be visible and build relationships with all levels with the client organisation.
To be a point of contact for customers when dealing with feedback or complaints
Co-ordinate staffing, match day set-up, and appropriate preparation and organisation to ensure the site is fully ready for a match day.
Deliver first class retail catering service on match days.
Ensure continuous improvement of the service through innovative service improvements.
To ensure the areas of ownership are compliant to health and safety and food safety procedures.
To be a proactive customer focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels
To be a forward thinker with a methodical approach, exceptional planning, excellent organisational and communication skills with the ability to challenge in order to further develop the service offer
To promote and be creative within the retail offer to assist with growth of business and lead on innovation and ideas to support growth, efficiency, staff engagement and financial savings.

For a full list of responsibilities please read the attached job description

The Ideal Candidate

What you bring:

Retail catering management experience
Supervising food safety
IOSH or equivalent
Client and customer focussed.
Exceptional communicator and organizer

What we offer:

To £45,000 pa+ excellent bonus and benefits package

Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Salary	to £45,000pa + excellent bonus and benefits package
Frequency	Annual
Job Reference	SDX/TP/RF-010463/SL
Contract Type	Permanent – Full Time
Closing Date	02 January, 2024
Job Category	Hospitality
Business Unit	UK Sodexo Live
Location	Brighton , United Kingdom
Posted on	08 December, 2023

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