Head of People Operations

Job Introduction

Head of People Operations 

• Brighton and Hove Albion Football Club, American Express Stadium, Village Way, Brighton BN1 9BL

• up to 42,000pa + excellent bonus and benefits 

• 40 hrs pw 5/7 Additional evening and weekend work required to cover matchdays and fulfil the needs of the business.

Job Introduction 

Lead People Operations at One of the UK’s Most Iconic Stadiums

At Sodexo Live!, we don’t just deliver hospitality - we create unforgettable experiences at some of the UK’s most legendary venues.

We’re on the lookout for a passionate and strategic Head of People Operations to join our Sodexo Live! team at Brighton & Hove Albion Football Club - the South East’s second-largest stadium, home to over 31,000 fans on match days.

This is more than a job - it’s a chance to shape the future of people operations in a high-energy, high-impact environment. You’ll lead the charge in building a high-performing, engaged casual workforce that thrives both on and off the pitch. From match day magic to meetings and events, your work will be felt in every cheer, every celebration, and every smooth-running shift.

What You’ll Be Doing

• Overseeing staffing operations for 22 home match days - ensuring every shift is seamless and every guest experience is exceptional in addition to cup fixtures.
• Managing end-to-end staffing and training across match days, events, and non-event days.
• Leading and developing a talented staffing and training team
• Partnering with senior leaders to deliver bold, people-first strategies that drive performance and engagement.
• Building strong relationships with our client and stakeholders, offering strategic People focused insight and influence.
• Driving workforce planning and labour budget efficiency without compromising service quality.
• Championing learning, development, and succession planning.
• Ensuring compliance with employment law and client KPIs, especially around casual workforce management.

What You’ll Bring

• Proven high volume people operations experience in fast-paced, complex environments.
• Commercially savvy with the confidence to influence at senior levels.
• Skilled in managing high-volume variable staffing and training operations.
• A natural communicator, coach, and facilitator.
• Resilient, organised, and calm under pressure.

Why Join Sodexo Live!

Working with us means being part of something bigger. You’ll belong to a team that values authenticity, purpose, and growth. We offer:

• 24/7 access to mental health and wellbeing support.
• Employee Assistance Programme for legal, financial, and personal advice.
• A free health and wellbeing app with rewards and virtual GP access.
• Discounts Scheme and cashback card - also available to friends and family.
• Financial wellbeing tools via the Salary Finance Platform.
• Retirement Plan and Death-in-Service benefit.
• Learning and development opportunities to grow your career.
• Cycle to Work Scheme and volunteering opportunities.
• A flexible, dynamic work environment where you can thrive.

Ready to Make an Impact?

Apply now and be part of a team that brings energy, excellence, and unforgettable experiences to life.

We may close this advert early if we receive a high volume of applications.

We’re proud to be an inclusive, forces-friendly, and Disability Confident Leader employer. We welcome applicants from all backgrounds and experiences.