Head of Operations

Please Note: The application deadline for this job has now passed.

Job Introduction

£38,000pa - £40,000pa + excellent benefits

Location: ACC Liverpool (M&S Bank Arena), Arena & Convention Centre Liverpool Ltd, Liverpool Waterfront L3

Permanent

Work Pattern – 40hrs pw 5/7

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
Full training

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Job Introduction

Sodexo Live! Have a fantastic new opportunity to join our awesome team at the ACC Liverpool.

We are proud to work with Centerplate, a Sodexo company, where we create bespoke hospitality experiences for premier events and gathering places across the United Kingdom. Our unique approach to hospitality makes the time people spend together more enjoyable, and more valuable. For more than 85 years, we have welcomed people to the moments that matter with award-winning hospitality, exceptional service, and one-of-a-kind guest experiences.

We partner with the ACC Liverpool Group where a variety of national and international conferences; public and trade exhibitions and entertainment events are held. We are looking for a Head of Operations to manage and lead the delivery of catering and event services across retail, events & hospitality ensuring high levels of service are delivered end to end. Your focus will be to provide day-to-day operational advice, standard operating procedures, best practice and guidance to external clients and direct reports in-line with business objectives and company standards.

You will be a proactive and engaging individual with excellent people management skills, able to create a positive team environment.

The ACC Liverpool is a great place to work, we partner with our client to ensure we are able to deliver a first class service across Hospitality, Retail and Events Sales.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we cant wait for you to join us!

Main Responsibilities

What you’ll do:

Develop a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement
Proactively manage site related issues
Instigate and implement best Operational practice at site level
Lead your team by communicating and motivating individuals effectively towards achievement of objectives
To be aware of and ensure that those responsible to you are aware of all legislation that is relevant to your work
To be fully accountable and responsible for all events from start to finish – planning, delivery and post event
To take events from operational planning to successful delivery,
As the senior member of the operations team be a figure head; set and maintain high standards of food, beverage and service in a style which Centerplate is renowned for
Act as a liaison and point of contact for ACC Liverpool operations team and Centerplate UK, ensuring good relations at all times
Manage and control costs within agreed budgets
Seek opportunities to drive site sales and reduce costs where appropriate
Proactively manage site and operational risk where these exist

For a full list of responsibilities please view the attached job description

Ideal Candidate

What you bring:

Consistent relevant experience within an arena or stadium environment
Drives change and constructively challenges process.
Passion for working with people.
Passion for food, beverage and service.
Excellent attention to detail.
Sets a personal example, following through on promises and commitments.
Effectively manages time and resources, meets deadlines and flags delays.
Communicates openly and clearly both verbally and in writing.
Manages conflict effectively.
Competent financial knowledge.
Has drive and determination to succeed.
Sets the highest personal performance standards for self.
Adapts quickly and positively to new situations.
Accepts personal responsibility to make things happen.

Salary	£38,000pa - £40,000pa + excellent benefits
Frequency	Annual
Job Reference	SDX/TP/RF9604/SL
Contract Type	Permanent – Full Time
Closing Date	05 July, 2023
Job Category	Hospitality
Business Unit	UK Sodexo Live
Location	Kings Dock , United Kingdom
Posted on	21 June, 2023

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