Head of Operations and Residency Living

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you ready to ignite change and lead with innovation in the vibrant world of residency living? Our Team at the prestigious Northumbria Residential Estate is on the lookout for a transformative Head of Operations and Residency Living. We are embarking on an exciting new chapter, seeking a strategic thinker and visionary leader passionate about delivering exceptional service and operational excellence.

This senior management role offers the unique opportunity to manage our award-winning Residency Living Program, driving financial growth, fostering strong client relationships, and ensuring the delivery of unparalleled facilities services. Your mission will be to shape the future of our service delivery, meeting the evolving needs of our clients and crafting a living environment where students don't just stay but thrive.

We believe in the power of diversity and the insights that experience in hospitality and hotelier can bring to our quest for excellence. If you're someone with a pioneering spirit, commercial acumen, and a holistic approach to service delivery, eager to make a real difference in the lives of those we serve, we'd love to hear from you.

Apply today to lead operations, drive innovation, and enhance living experiences, making every day an opportunity to impact thousands in a well-established environment.

This position requires a 40-hour work week, Monday through Friday, with occasional on-call support as needed. Additional flexibility is necessary for open days (Saturdays) and coordinating with the team outside of regular hours.

What you’ll do:

Ensure a seamless operation across the accommodation portfolio in and out of term time
Extensive collaborative working with other senior managers
Pursue operational activities to obtain contract and personal tangible results
Robustly manage all sub contractors and suppliers under your remit to ensure seamless performance
Ensure value for money across all areas of the operation
Drive commercial acumen and value add across all areas of the contract
Managing all changes to the contract specification ‘output’ as directed by the Contract Manager
Constant site monitoring, ensuring the service is running efficiently, on budget and as per contract.

For a full list of responsibilities please view the attached job description

What you bring:

Experience of working in the student accommodation sector or similar hospitality setting
Pro-active attitude and can be flexible in relation to duties and working hours
Strong organisational and planning skills and have the ability to priorities and manage their time effectively
The candidate must be able to work effectively without supervision.
The ability to communicate clearly
Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins
Experience of delivering financial targets
Experience of customer service and in particular customer relationship management
IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems
Experience of strategic business commerciality and growth

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Performance-related bonus
Contributory pension scheme
Flexible benefits fund of £1,300 to utilise across an array of benefits

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

Salary	£43,000 - £45,000 per annum
Frequency	Annual
Job Reference	SDX/TP/#RF-010964-FY24/SU
Contract Type	Permanent – Full Time
Closing Date	21 April, 2024
Job Category	Operations
Business Unit	UK Universities
Location	Claude Gibb Student Accommodation - Northumbria University NE1 8SU, United Kingdom
Posted on	08 April, 2024

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