Head of Digital Product (Mobile Apps)

Job Introduction

We are currently recruitng for a Head of Digital Product (Mobile Apps) to lead our Digital Team in our Food Platform, sitting within our Service Operations segment. You will be responsible for owning the design and development of new and innovative digital consumer journeys, improving the customer experience across our centrally supported B2C platforms, planning where we want to go next.

To be successful in this role you will have a technical background, familiar with Omni-Channel Marketing, capable of managing an app life cycle end-to-end; from design and development, to implementation and maintenance, creating a sophisticated end-user experience for our mobile apps. 

This is a fantastic opportunity for a Senior Product Manager with an eye for detail, looking to take that next step in your career. As an SME in the digital space you will be able to utilise both your knowledge and technical skills to build and shape our digital products, transforming the future of our digital space. 

If you have excellent leadership skills and are a team player, with the ability to truly connect with your team, open and honestly, while being passionate and dynamic, facing challenges with confidence and resilience, we would love to hear from you. 

This position will be a home based role - adhoc travel to Sodexo offices may be required once it is safe to do so. 

Role Responsibility

• Mission: Document and agree the mission, objectives and KPIs for your process with the relevant stakeholders, taking inputs from the global BPO and the Regional Roadmap
• Engagement: Engage across a complex matrix organisation to communicate, support and monitor progress of the deployment of the process/ service
• Expert Network: Use your expertise to engage in the design and build process to create the necessary outputs needed for your process or service
• Develop an Omni-Channel Retail Digital Framework that supports Regional capabilities, ambition and flexes to individual Segment consumer types
• Establish Robust Market insight informing development of retail categories and leading-edge services
• Drives continuous assessment of current Retail Engagement & Experience capabilities regionally, identifying development needs
• Provide strategic recommendations on how to further engage the consumer through developing segmentation and thorough understanding of the omni-channel customer
• Prioritises and determines effective routes to market for an Omni-Channel Retail promotion and Digital approach by Segment/Region

Please see attached job description for further information regarding the role responsibilities and requirements. 

The Ideal Candidate

What we are looking for

• Proven record of professional experience within Digital Marketing, including; Mobile and Omni-Channel Marketing, Service/Payment Product Development, Retail Operations with International Reach
• Advanced level of technical 'digital' capabilities, with the ability to manage a mobile app life cycle end-to-end
• High level of knowledge across all Digital Marketing products (SEO, PPC, Social, Email, Content, Analytics), with particular focus on Mobile Apps
• Knowledge of retail industry advantageous, particularly the food industry, with the capability to understand road maps and system architecture
• Excellent communicator with the ability to convey complex processes and systems to a non-technical audience
• Strong presentation skills – engaging, passionate and energised about your subject matter
• Strong financial acumen and knowledge of payment trends
• Organised and driven, with the ability to deliver projects on time 
• Ability to sort large amounts of data and consolidate output to drive marketing campaigns
• High level of computer literacy (Microsoft Office suite and project management)
• Ability to work autonomously and remotely, and where necessary travel globally and work in a diversified setting
• Flexibility to work “if applicable” with different time zones and schedules

Package Description

Competitive Salary + excellent benefits package 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process