Job Introduction
As a Hard Services Manager at Sodexo in Mars, Waltham. You are not just a technical expert, but a guiding force for safety and efficiency. This role is pivotal in ensuring that our technical services are delivered in a safe, compliant, and cost-effective manner, contributing significantly to our operational excellence. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way, enhancing customer relationships and driving business opportunities.
In this dynamic position, you will have the opportunity to lead and mentor a dedicated onsite team, manage both reactive and programmed maintenance, and ensure strict compliance with health and safety standards. This role offers the chance to make a tangible impact on our operations, ensuring excellence in service delivery and fostering robust client relationships.
Responsibilities:
- Provide functional and operational technical management and support to the site lead. GSM Predominately site based but supporting other sites if required.
- Build and develop customer relationships and business opportunities across site, ensuring that Technical Services are being delivered in a safe, compliant, diligent and cost-effective manner.
- To facilitate the safe and efficient delivery of any required project work.
- Provide Mentorship and Guidance to the onsite team
- Management of service delivery of all Reactive & Programmed maintenance, in accordance with statutory legislation and Sodexo / Client requirements, complying with all Health and Safety and Environmental standards and policies.
- Management of Supply Chain performance to ensure that all Reactive and Planned Maintenance key performance indicators are consistently achieved within area of responsibility.
- Ensuring that all documentation relating to Reactive and Planned Maintenance is distributed in a timely manner and recorded against the appropriate assets in the CAFM and IMS systems.
- Ensure the Site-Specific Task Schedule (SSTS) and the Forward Services Plan (FSP) is kept up to date to allow efficient planning of contractor visits.
- Overseeing and managing the Statutory Compliance within area of responsibility, ensuring that any overdue Statutory and Mandatory Tasks are adequately mitigated for risk following consultation with Client Representatives.
- Identifying opportunities on establishments to support the Sodexo’s / Mars carbon reduction targets.
- Ensuring that all Chargeable Works are delivered within agreed timelines and billed to the client in a timely manner.
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- Acting as an On Call Services Manager as required.
Requirements:
- Iosh Certificate in Managing Safety
- Minimum of City & Guilds Craft Qualification Certificate and demonstrable experience in a trade discipline (Electrical or Mechanical )
- Computer literate
- Numerate and Literate with developed communication skills
- Flexible with the ability to work under pressure whilst looking for continual improvements to service delivery
- Ability to grasp requirements effectively and to relate to the service provisions of the Contract
- Candidate must hold a current Driving license.
Desirable / Supporting Technical Qualifications and Competencies: - Have held an Authorised Person (Trade Discipline Specific)
- Certification in Risk Assessment
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