HR Administration Assistant

Job Introduction

Are you looking for an opportunity where you can be part of a team that can make a significant contribution to the success of the organisation? Are you passionate about employee experience, has a keen interest in HR, is willing to learn and be part of a collaborative team? If yes, then look no further!

We are recruiting for two HR Admin Services Assistants to join our HR team on a Permanent basis in Salford, Manchester. As a member of the HR Shared Service Centre team, you will work closely with colleagues in and outside of the department providing Administration & Advisory support to the business which is efficient, responsive and customer focused.

To be successful in this role you will have a solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in, you will of course be well supported and given the opportunity to develop your skillset and knowledge of HR. You’ll work to tight deadlines so your ability to manage your time will be essential and as the first point of contact for our employees and customers, you’ll be confident managing telephone queries and communicating verbally. Your attention to detail will need to be spot on to ensure 100% accuracy of data and you’ll be comfortable using Microsoft Excel and Word.

Role Responsibility

• Provide a helpful, highly responsive, efficient and customer friendly HR Administration service to all PeopleServices customers via phone, email & Webchat functions
• Working to continually improve the service provided to our customers.
• Management of individual and team workflow to ensure all service requests are managed to meet / exceed agreed SLA’s
• Ensuring all service requests are logged accurately in the PeopleServices workflow system
• Seek support from HR Leads for advice with complex queries, escalating any potential issues to HR Team Leader
• Provide support to the wider business for general HR related queries and team specific process queries

The Ideal Candidate

Essential

• Good verbal and written communication skills including an excellent telephone manner. 
• Strong attention to detail with an ability to identify improvement areas in processes, service and customer experience.
• Awareness of goals and standards, with ability to follow tasks through to ensure quality and PeopleServices standards are met.
• Well organised with ability to work accurately to tight deadlines.
• Strong understanding and respect for confidentiality.
• Accurate keyboard and data entry skills with excellent attention to detail.
• Able to work cooperatively within a team and on own initiative.
• Proficient user of Microsoft Office programs.

Desirable

• Experience of working in a HR Shared Service Centre as part of a team or busy modern HR department.
• Experience of using SAP HR and/or CSM systems.
• Good understanding of HR processes, policies and procedures.
• Good understanding of HR/Payroll interfaces and how to handle pay related queries.

Package Description

£23,391 per annum plus bonus

Hours are - 7.45 – 4.15pm or 8.45am - 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

This role is a hybrid role based in the office however with the opportunity to work from home a couple of days a week.  

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, life assurance, 24hrs GP access and the ability to purchase or sell annual leave.

We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process