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General Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We have a fantastic opportunity to enhance your Operational Management career with a very exciting contract. As a General Services Manager you will join our amazing team at Newbold Revel, Rugby where you will lead the delivery of catering, security and cleaning services.

You will have soft FM - catering, security, cleaning, or hospitality management experience, whether it’s from a Hotel or Service industry with an understanding of the importance of meeting the clients demands and expectations.

To be a successful General Services manager for this site you will need to possess high level of resilience, and the willingness to drive and engage your employees with the confidence to challenge with humility. You will be able to carry yourself and deal with stakeholders in a polite, professional, and courteous manner. If you are a real people person, with a pro-active, can-do attitude, able to work on own initiative, and have a proven track record working with teams and building solid relationships, plus experience running a multiple service site, we would like to hear from you! 

This is a fantastic opportunity to work in an environment with good infrastructure and a strong team, encouraging career progression, and providing the necessary tools to achieve your goals. 


Role Responsibility

  • The overall accountability and responsibility for the day to day management, co-ordination and control of all contract activity within the Soft FM services specification at the HMPPS training collage Newbold
  • Manage the on-site services to the agreed standards, SLAs ensuring that deadlines and targets are achieved and act as Sodexo primary representative on site
  • Maximise the profitability of the contract and manage costs effectively
  • Act as the operational interface between the client(s) and the Area manager (or equivalent)
  • Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company, segment and contract mission and values.

A full list of responsibilities can be found in the attached job description

The Ideal Candidate


  • SIA non front-line licence or be able to obtain one (Including DBS, BPSS vetting)
  • Previous experience of operational management in catering, cleaning and security.
  • Experience leader with good people management experience
  • Ability to interpret and utilise financial and commercial information
  • Able to demonstrate working knowledge of MS Office (Word, Excel and PowerPoint and Outlook)
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
  • Manage multiple workloads and shifting priorities
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self motivated and able to work on own initiative within a team environment
  • Experience of delivering training


  • IOSH managing safely qualification
  • 706/2 or NVQ2 chef qualification, or equivalent, or operational experience of managing this catering
  • NEBOSH Qualification
  • HNC/BIFM etc
  • Able to demonstrate working knowledge of Service trac, Kronos and SAP
  • Experience of managing conflicting expectations of the client and consumer within one business area

Package Description

£30,800 - £35,700 per annum plus Bonus and excellent Benefits Package

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance, free will writing, life assurance, 24hrs GP access and the ability to purchase or sell annual leave.

We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process


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