General Manager - Operations

Please Note: The application deadline for this job has now passed.

Job Introduction

£45,000pa - £48,000pa + excellent bonus and benefits package

Location: AMEX Stadium, Brighton, BN1

Permanent

Work Pattern – 40hrs 5/7 to include all match days with flexibility to meet demands of events and business needs

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Job Introduction

What you’ll do

Sodexo Live! have a fantastic opportunity for a talented hands-on General Manager to join our first-class team at Amex Stadium, the home of Brighton Football Club!

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

Sodexo support with the hospitality at Brighton and Hove Football club both on Match Days and for Events, this is an exciting time to join us as work is being completed to update and improve the hospitality lounges making all events and match day dining a really special experience for customers.

In this role you will lead catering and hospitality operations at Brighton & Hove Albion FC. Reporting to the Catering Services Director, you’ll maintain a great relationship with your client and lead your team to deliver incredible events throughout the year, whilst keeping on top of finance, compliance and other tasks that come with running a large venue. We are looking for someone who can provide direction and expertise to the team, driving standards and employee engagement to ensure a highly effective operation.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us!

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities

What you’ll do:

Maximise the profitability of the contract within area of responsibility and deliver the required results
Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
Support the Catering Services Director in the development of business strategy in line with current and emerging client needs
Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
Support the business development and regional management teams in identifying opportunities with other clients to maximise profit and growth
Manage the services and teams to the agreed standards
Ensure that business deadlines and targets are hit
Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm
Demonstrate a high level of thought leadership and act as change agent.
Champion for retention for Investors in People

For a full list of responsibilities please read the attached job description

The Ideal Candidate

What you bring:

Essential

High standard of literacy and numeracy
Expertly manage senior and often challenging client relationships
Highly developed verbal and non-verbal communication skills
Extensive experience in delivering high quality hospitality operations
Proven experience in managing P&L accounts and driving profitability
Proven operational knowledge, skills and experience in managing multi-site/multi service operations
Management of large and diverse teams
Manage multiple workloads and shifting priorities
Deliver excellence in operational service standards and customer satisfaction
Demonstrate resilience when faced with multiple business challenges
Ability to interpret and utilise complex and varied financial and commercial information
Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
Background in conference and events
Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
Self-motivated and able to work on own initiative within a team environment

Desirable

IOSH managing safely qualification
CIEH Level 3 qualification

Salary	£45,000pa - £48,000pa + excellent bonus and benefits package
Frequency	Annual
Job Reference	SDX/TP/RF9746/SL
Contract Type	Permanent – Full Time
Closing Date	26 September, 2023
Job Category	Hospitality
Business Unit	UK Sodexo Live
Location	Brighton, United Kingdom
Posted on	20 July, 2023

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