Hospitality Manager

Job Introduction

Unique Demands. Unique Services. UniqueCareers.

At Sodexo, we understand the unique needs of government agencies—and we’re proud to support them by delivering services that promote respect, efficiency, and productivity. We prioritise employee well-being and are committed to building stronger, more connectedcommunities.

We’re currently looking for a passionate and experienced hospitality manager to join our team at Kiwi/Picton Barracks in Wiltshire. If you're ready to lead withpurpose and make a real impact, we’d love to hear from you.

What you’lldo:

• Operational Leadership & Standards: Oversee daily service delivery to ensure it meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Sodexo standards. Act as duty manager when required, ensuring operational excellence across departments.
• Team & Performance Management: Lead and support your team through regular 1-to-1s, team meetings, and performance reviews. Foster a culture of continuous improvement, employee engagement, and adherence to health, safety, and food safety standards.
• Client & Customer Relations: Maintain strong client relationships through regular communication and review meetings, proactively responding to feedback, compliments, and complaints to ensure high satisfaction.
• Business Growth & Compliance: Support business development by identifying growth opportunities, executing promotional activities, and contributing to site financial performance while maintaining compliance with company policies and contractual obligations.
• Training & Development: Commit to ongoing professional development, completing required training, and promoting staff development through coaching and mentoring.
• Asset & Risk Management: Ensure the care and security of company and client property, manage incidents effectively, and report equipment faults or irregularities promptly.

What youbring:

• Proven leadership and management experience in the soft FM service industry, with strong decision-making abilities and the capacity to work independently or within a team.
• Effective people management skills, including recruitment, training, performance management, and handling HR procedures such as disciplinaries and grievances.
• Strong communication and interpersonal skills, with the ability to engage clearly and professionally both verbally and in writing.
• Sound knowledge of health & safety and food safety regulations, with a commitment to maintaining high standards and attention to detail.
• Proficient in MS Office applications (Word, Excel, Outlook), with strong analytical skills to solve problems and implement innovative solutions.

What weoffer:

Working with Sodexo is more than a job; it’s a chanceto be part of something greater. You’ll belong in a company and team thatvalues you for you; you’ll act with purpose and have an impact through youreveryday actions; and you’ll be able to thrive in your own way. In addition, wealso offer a range of resources, rewards and benefits for our colleagues andtheir families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied. 

Ready to be part of somethinggreater? Apply today!

Package Description

• 40 hours per week
• 5 days out of 7
• £32309.68 per annum
• Sodexo rewards and benefits

About the Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.