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Front of House Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Front of House Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Key Performance Indicators ‘KPIs’ or ‘What it will look like when you are doing the job well’

  • All guests, visitors and employees receive the expectable experience, while interactions are efficient and service is offered with sincerity, professionalism and a friendly and considerate approach.
  • Welcoming visitors to 100VE and ensuring that the correct level of access pass is given, giving a warm but also security conscious welcome
  • All telephone calls are handled with the Service Level Agreement and in line with the Switchboard Principles, information is accurately recorded and maintained.
  • All Helpdesk work requests are constantly monitored, assigned and completed with the use of the specifically designed software
  • All meeting rooms are maintained to the highest standard, actively reporting any faults to ensure services remain unaffected
  • All tasks completed accurately, effectively, and within service levels
  • Deliver a consistent level of service, within the company’s standards, to the contract specification and agreement performance, qualitative and financial targets
  • Comply with company and statutory regulations relating to safe systems of work, health and safety, hygiene, cleanliness, fire, and COSHH
  • KPIs to be monitored as part of performance review and appraisal process
  • Solid knowledge and understanding of the client business to ensure accurate and concise information is offered
  • Maintain a good working knowledge of the local area such that they can readily advise individuals of local services and amenities that they may require either for personal or business use
  • Flexibility is offered to support business requirements, taking on additional responsibility as required
  • Strong team relationship, with open communication, offering support and understanding able to positively deal with any challenges honestly without escalation or conflict

The Ideal Candidate

Knowledge, Skills and Experience

Essential

  • Previous experience of providing similar service as part of a multi skilled workforce to blue chip organizations or within prestige environments such as 4 /5-star hotels with a strong focus on service excellence
  • Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
  • Immaculate appearance and cleanliness principles
  • Understanding the needs of the client, willing to adjust to their requirements
  • Exceptional written and verbal communication skills
  • Capable of conversing with people of all levels
  • Reliable and trustworthy, with ability to work on own
  • Flexibility that is focused to delivering exceptional customer service
  • Attention to detail, with strong organizational skills and a Can-do attitude
  • Excellent listening, prioritization and interpersonal skills
  • Ability to handle feedback in a calm, structured, and professional manner
  • First rate computer skills
  • A friendly and positive team player, who can work with people at all levels
  • Flexibility to the business needs

Desirable

  • First aid trained
  • Self-motivated and able to work without supervision
  • Conferencing and AV technical knowledge

Package Description

30 hours per week. €16 per hour. 9.30am-2.30pm. Administrative and clerical experience essential. Ability to understand Internal Accounting Systems. Parking provided.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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