Food and Beverage Assistant Woodbank

Please Note: The application deadline for this job has now passed.

Job Introduction

We have a fantastic opportunity for a Food and Beverage Assistant to join our Woodbank Team based at Woodbank Hotel, a member only hotel in Aberdeen, Scotland. Our talented team of hospitality specialists manage the full-service delivery for Woodbank Hotel and this role will support this operation ensuring it is delivered to an exceptionally high standard. At Woodbank Hotel our team not only look after our customers and clients, but they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team.

A few things about you

We’re looking for somebody who is enthusiastic about delivering the best customer service, who is a strong communicator and a great team player! Don’t forget to bring your computer skills! (mainly the Microsoft package).

Your experience of working in similar roles will mean your attention to detail and high standards are second to none.

Basic food hygiene and Health and Safety certificates would be great, but don’t worry if you don’t hold either as we’d still love to hear from you!

As Sodexo embeds a strong Safety culture in everything we do, there’ll be procedures, site specific guidelines / requirements and regulations to follow.

Role Responsibility

Ensuring the correct standard is set and adhered to in all areas of service delivery - to include room set-up, food and beverage delivery
Learn menu items and be able to describe them appropriately to guests
Greet customers, present menus, offer drinks menu and explain daily specials or any changes to the menu to customers
Answer questions related to menu items and make recommendations
Take food and beverage orders from customers
Relay food and beverage orders to the kitchen staff
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
Remove dirty dishes and glasses and clean tables after customers finish meals
Prepare itemized checks and hand them to customers and take payment
Clean and set up dining areas, refill condiments, roll silverware, and stock service areas
Adhere to grooming and appearance standards consistently
Providing consistent high standards of service all the time to ensure all customers receiving the same products and service
To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs
To ensure all food and drinks are presented and served in line with company standards
To co-operate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times
To show commitment to company values in all aspects of your role
Identification of opportunities for service improvement or development within the food and beverage environment
To ensure you meet Sodexo and Shell’s legal regulations on health and safety, food safety, hygiene and the environment.
Embrace and grow a ‘zero accidents culture’ by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
Continue to develop one’s own skills and knowledge within the position
Able to work on own initiative within a team environment.
Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE

The Ideal Candidate

Essential

Excellent communication skills both written and verbally and can demonstrate experience of working with previous customers or clients
Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
Good time management and organizational skills
Ability to work well under pressure managing multiple workloads
Ability to achieve and set standards and operate to performance criteria, with particular regard to food and beverage
Knowledge of Health and Safety and Food Safety
Able to demonstrate attention to detail and adherence to standards
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated with a sense of own initiative
Ability to work effectively as part of a team
Flexible approach to role - must be available to work different shifts including evenings and weekends if required by the business

Desirable

Experience with Point of Sale Systems
Previous Health and Safety and Food Safety Training
Previous experience in a similar role
Scottish Personal Licence

About the Company

Why choose Sodexo?

You don’t just join Sodexo, you belong.  

What do we mean when we say belong?  

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.  

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career. 

We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins.  We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.   

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Click here to read more about what we do to promote an inclusive culture.

Our benefits:  

As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;   

Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop  
Talk – a free wellbeing support helpline for you and your family  
Up to three paid days each year to volunteer
Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
Cycle to work   
Life assurance

Salary	£10.31ph
Frequency	Hourly
Job Reference	SDX/TP/1311560/93900
Contract Type	Permanent – Full Time
Closing Date	18 September, 2022
Job Category	Hospitality
Business Unit	UK Energy & Resources
Location	Woodbank Hotel, North Deeside Road
Posted on	05 September, 2022

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