Floor Steward

Role Responsibility

• Housekeeping of allocated floor area.
• Good understanding and experience of working in a AV/Events environment is vital.
• Knowledge of AV systems is vital.
• Conduct regular floor walks and audits.
• Own and Replenish stationery hubs as required
• Monitor MFD and provide first line fault repairs and toner replacement.
• Fully understand the Business Support Centre function and multitask training for all services.
• Provide a concierge service in line with the Business Support Centre.
• Fully understand print and reprographics fulfilment and advise users appropriately.
• Provide AV support to all meeting room users.
• Check meeting room facilities including equipment are in tip top condition, cables are tidy and AV operates.
• Ensure meeting room plasma screens, AMX touch screens and phones are clean and finger prints removed.
• Ensure meeting room tables are finger print free and floors hovered when required.
• Report condition of meeting room furnishings, walls and equipment.
• Follow and track any call through the helpdesk that he been recorded in your allocated area.
• Participate in building inductions as necessary.
• Communicate effectively with all team members
• Ensure all facility users are handled in a polite & courteous manner
• To listen to facility user remarks and ensure that the correct actions are taken and followed up
• To have a working knowledge of all support functions throughout the building
• To pro-actively look to recommend  improvements to your  work processes by providing suggestions and solutions
• To show flexibility within the role and be prepared to assist in either areas within the unit when necessary
• To always look for time efficient ways of completing any activity
• To comply with all Health, Safety and Environmental procedures including COSHH, manual handling, risk assessments and fire regulations
• To report any non-conformances of the above in the appropriate and timely manner
• To ensure the legal & company requirements for fire, health, safety & hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed
• When possible to undertake overtime as requested to ensure the efficient operation of the Business Support Centre.
• To be prepared to assist your colleagues in a willing and positive manner and move form one activity to another within your overall remit.
• To communicate effectively with all team members and participate in all contract activities
• To be friendly, pleasant and polite to your work colleagues at all times
• To make your line manager and team aware of what is going on within your dedicated area.
• To attend company briefing and training sessions as and when required
• To assist in the preparation of and participation in special functions at the Client/Company requests.
• To look clean and smart, ensuring that the any uniform provided is used and worn correctly and to follow the appearance and conduct policy.
• To ensure required standards are achieved at all times and always look at opportunities to further improve the existing standards of work
• To complete any other reasonable task requested by a customer or a member of management.

The Ideal Candidate

• The FloorSteward must be professional, friendly, efficient and above all articulate with a positive can do attitude. 
• The role requires strong interpersonal skills, and competent verbal and written communication
• The individual must have the ability to work under pressure whilst maintaining a calm demeanour
• Experienced within customer relations and how to manage all requests to a successful and positive resolution 
• Requires a strength in proactively owning and leading challenge through to successful completion, communicating clearly and concisely to both customer and site leadership
• Successful in leading and nurturing a professional team in a multi skilled environment
• A natural ability to work with a range of different people from Senior Leaders to front line service teams
• Good understanding and experience of working in a mailroom/reprographic/AV/Events environment
• Attention to detail, methodical approach
• Ability to challenge ideas and opinions in sometimes confrontational situations to a positive outcome
• Health and safety experience, especially in relating methods of working to the risk and how to control these is a must

The ability to apply logical and creative thinking to a situation to gain the best outcome

Package Description

This is a great opportunity to work for a prestigious client in their UK&I head office in the heart of Surrey.

As part of the Business Support Centre the successful candidate will work in a key role at the heat of our clients head office operations. On site benefits including a company gym and discounted staff shop. The company benefits include, 20 days holidays, pension and many employee benefits and discounts and uniform provided.

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.