Fixed Term General Manager

Job Introduction

We are currently recruiting for a General Services Manager to work in our high performing Diageo contract team based in Hertfordshire.

You will be responsible for the day to day management of all hard and soft services on site.

If you have proven experience of working within IFM, have excellent client relationship skills and are self-motivated this is a great opportunity to join one of the world’s largest employers.

For more information about Diageo please visit the link below:

http://www.diageo.com/en-row/Pages/default.aspx

Role Responsibility

• Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Centres of Excellence where appropriate
• Support the account manager/director/project manager (or equivalent) in the delivery of mobilisations
• Effectively contribute to the business development pipeline through evaluation, review and recommendations for additional scope of work and services to the client
• Sell additional services and increase revenue growth of the contract through integration, innovation and efficiencies within the full Sodexo portfolio.
• Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and variation control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
• Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Develop strong working relationships with on-site client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
• Maximise the profitability of the operation by managing costs and increasing the sales through the development of an agreed budget and business plan
• Ensure that health and safety is given the number one priority by delivering all Safeguard administration in advance of and during logistical operations.
• Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
• Role model the focus on five behaviours to improve engagement, enhance performance and retain Investors in People accreditation
• Manage labour in line with productivity models, policies and procedures

The Ideal Candidate

• Experienced in using Microsoft Office
• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• Experience of delivering training
• Desirable
• IOSH managing safely qualification
• CIEH Level 3 qualification
• Experience of managing conflicting expectations of the client and consumer within one business area

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.