Assistant Facilities and Workplace Experience Manager

Job Introduction

Salary: Competitive plus excellent benefits

Weekly Hours: 40hours

Working Pattern: Monday to Friday, 8.30am to 5pm

26days annual leave excluding public holidays

Make every day on campus work better—and your career grow faster. As Assistant Facilities & Workplace Experience Manager at the University of Greenwich (Greenwich Campus), you’ll lead a hands-on, diverse team to keep the day running smoothly: safe spaces, clean buildings, quick responses and services that work first time. You’ll turn feedback and data into practical changes people notice, manage budgets and suppliers with care, and build strong relationships across Greenwich and neighbouring campuses. 

If you enjoy leading people, solving problems and steadily raising standards, we’d love to hear from you.

What you’ll do:

• Lead and develop the team: set objectives, run daily performance management and annual appraisals, deliver training, drive engagement, and manage absence/under-performance; hold weekly huddles and monthly team meetings.
• Own service delivery & improvement: ensure high-quality, timely IFM across hard/soft services, keep PPM schedules on track, monitor/audit services, analyse KPI/client feedback, and deliver action plans.
• Control budgets & resources: manage labour, materials and consumables, hit forecast targets, identify savings, and oversee payroll/time systems (Kronos & UDC) with accurate exceptions handling.
• Manage suppliers & subcontractors: coordinate and measure performance (e.g., access control, lifts, fabric, pest, window/washroom), build supplier relationships, and ensure SLA/contract compliance.
• Communicate & govern well: maintain clear stakeholder communication, develop local policies/procedures, recruit and induct new starters, manage probation, and uphold H&S and HR processes.

 For a list of responsibilities please view the attached job description

What you bring:

• Minimum 3 years management experience of a diverse workforce
• Must hold working knowledge of a broad range of FM services including hard & soft FM delivery
• Minimum 3 years’ experience working in FM, ideally hold IWFM level 4 diploma.
• Confident in using Microsoft office suite.
• Confident at compiling performance reports and articulating the data to senior managers
• Experienced in compiling performance reports and competent in presenting to management.  
• Experience of using time management and payroll applications, including resource planning
• Have a good understanding of risk assessments and safe systems of work.
• Experience of preparing for internal and external FM audits
• Implementation of innovation and improvement projects
• P&L management

 What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!