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Facilities Supervisor

Job Introduction

Futures By Sodexo – the next generation of Facilities Management

Do you see yourself as a future leader? Why not consider working for Sodexo as part of that journey?

Our Futures programme is designed to start you off on the pathway to becoming one of our future leaders. The programme is run in collaboration with HIT Training, and has been designed to give you the right skills, capability and attitude to deliver facilities management focused on people and experiences.

As well as taking on a permanent role with Sodexo, as part of Futures you’ll also embark on a customer service apprenticeship designed to give you the skills that you’ll need to climb the career ladder. We’re also able to offer you a IWFM certificate too, meaning an extra qualification to add to your collection!

By joining us you will receive unparalleled formal training that will enhance your career. We’ve designed the programme to give ambitious people like you the business knowledge and training you’ll need to become a future leader within our organisation.

  • 18 month on the job structured formal development programme, with an apprenticeship at the heart.
  • Challenging and exciting responsibilities from your first day in the business, where your performance is expected to contribute to company success.
  • Working for a global organisation that offers fast track career advancement.

Important Information:

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2

English and Maths tests prior to completion of their Apprenticeship. In certain circumstances, depending upon the substantive role you apply for it may not be possible to attain the IWFM certificate however we will explore alternative qualifications wherever we can.

Please be aware that when you apply for this role we will share your information with HIT Training who are a leading apprenticeship provider so that they can assist us with ensuring that the apprenticeship programme we had in mind is right for your skills. HIT training may contact you separately to discuss the apprenticeship with you.

Role Responsibility

Deliver exceptional customer service to build valuable long-term relationships with colleagues, customers and clients.

To oversee the cleaning of the site in accordance with the scope of works.

Communicates to build relationships and interacts appropriately with others.

Seeks to raise standards and improve quality of performance and service.

As a Facilities Supervisor whose focus will be on assisting the Soft Services Manager with the day-to-day supervision of a small team in Catering, Cleaning & Reception, ensuring that excellent customer service is provided to our customers at all times across the services we provide.

In addition, administrative tasks such as Eprophit, processing invoices and general support

Works effectively and professionally with others to achieve the desired results.

Report any accidents / incidents and completes initial investigation and “Due diligence” paperwork at required by Sodexo and our Client.

To look out for the welfare of any other Sodexo working Colleagues in accordance with Sodexo procedures whilst in the workplace.

To control and issue cleaning equipment and materials when on duty.

To report all maintenance defects or equipment faults to the Facilities Helpline ensuring equipment is taken out of service until repaired.

Ensure that all equipment is in a safe clean working order, checked weekly.

To ensure that all site and Sodexo procedures are adhered to in Accordance with the Health and Safety Policy & clients site procedures.

To ensure that all problems, disputes and complaints in relation to the Sodexo services are dealt with promptly and escalated to the Soft Services Manager.

Regular checks of cleanliness and Health & Safety issues in all areas.

Action any issues which may arise and report safety observations.

To attend meetings and training courses as requested.

To wear issued uniform and PPE (WHERE REQUIRED) whilst on duty, must be clean and well maintained, any replacements must be requested to your Sodexo contact

Report any absence to your line manager, in accordance to the agreed site rules for absence reporting Work to high standards of personal performance, hygiene, appearance, cleanliness at all times.

COSHH Handling of Chemical waste products in a safe and complaint manner, Record and complete “Planned compliance checks” such has catering paperwork, Quarterly Visual checks on Electrical appliances

The Ideal Candidate

  • Have operational Knowledge of Soft Services
  • Willingness to learn
  • Looking to build a career in FM

Package Description

We currently have an opportunity for a Facilities Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Delivering on our great support service to our client providing quality of life - focussed services will be your main focus and can be challenging given the high expectations of our customers. A flexible approach is important, and your role will be varied with new challenges facing you every day. You will also be part of a large and diverse Support Services team who are both extremely supportive and fully engaged with providing the best possible service.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process



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