Customer Service Team Leader
Job Introduction
As a Customer Service Team Leader within the Leeds helpdesk, you will be responsible for managing a team of up to 12 Customer Service Advisors. This will be done through coaching, development and a robust performance management strategy. You will also provide support to the team and the client with the answering and ownership of queries and complaints. You will support the Customer Service Manager to ensure the delivery of all key performance indicators and ensure a world class service delivery to the client.
We are seeking a proactive and experienced people manager with proven Contact Centre/Helpdesk management experience. Core hours are 9am – 5pm but you must be flexible to work between the hours of 7am and 7pm if needed.
Rise with Sodexo
https://www.youtube.com/watch?v=pCpB-VhL3eI&feature=youtu.be
Role Responsibility
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The Ideal Candidate
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Package Description
£25,000
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
About the Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.
Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.
Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
