Control Room - CCTV Operative

Job Introduction

Control Room – CCTV Operative
Location: Guinness at Old Brewer’s Yard, Covent Garden, WC2H 7LT
Rate of Pay: £16.80 per hour
Shift Pattern: 4 on 4 off, averaging 42 hours per week (including a mix of day, night, early and late shifts)
Working Hours: Rotational shifts including weekends and bank holidays
Contract Type: Permanent, Full-Time

We are looking for a professional and proactive Control Room – CCTV Operative to join our security team at Guinness at Old Brewer’s Yard, a flagship site in the heart of Covent Garden. This unique, high-profile venue blends immersive brand experiences with vibrant hospitality—featuring bars, restaurants, retail, an experience centre, and flexible event spaces.

As a key part of the security operation, you will play a critical role in safeguarding the venue, its people, and its assets, ensuring a secure and welcoming environment at all times.

What You’ll Be Doing:

• Site Security & Patrols – Conduct internal and external patrols, monitor high-risk areas, manage access control, issue ID cards, and maintain key registers.

• CCTV & Systems Monitoring – Operate and monitor CCTV systems in line with SIA and GDPR regulations; respond to alarms and fire panel activations using the P2D 360 and tagging systems.

• Incident Response & Reporting – Provide first-line incident response, including first aid if needed; carry out searches, escalate concerns appropriately, and complete incident reports accurately.

• Customer Service & Communication – Professionally meet and greet staff, contractors, and visitors; maintain radio comms; manage calls and emails as part of a high-performing team.

• Compliance & Administration – Maintain daily logs and documentation in line with Sodexo and Diageo policies; support audits and contribute to inductions.

• Flexibility & Training – Work across a 24/7 operation, including weekends and short notice shifts; attend training and assist the security manager and lead as required.

What You Bring:

• Licensing & Compliance – Valid SIA Door Supervisor and CCTV licences are essential.

• Experience – Prior experience in hospitality, bar, or event security; premium venue experience is desirable.

• Technical Knowledge – Competent with CCTV and access systems; familiar with venue safety procedures and incident protocols.

• Skills & Abilities – Excellent communication, calm under pressure, with strong conflict management skills.

• Professionalism – Smart appearance and a customer-first approach with a good understanding of licensing and compliance.

• Flexibility – Able to work across all shift types, including weekends; First Aid trained or willingness to be certified.

Additional Information:

• Shift Pattern: 4 on 4 off (average of 42 hours per week)

• Rotational mix of day, night, early, and late shifts

• Overtime available

• Check your local transport options: Plan Your Journey | Traveline – use WC2H 7LT as your destination

What We Offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support

• Employee Assistance Programme for personal, legal, and financial advice

• 24/7 virtual GP & lifestyle rewards

• Discounts for you & family

• Financial tools & retirement plan

• Cycle to Work & Paid volunteering day

About Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in sustainable food and valued experiences, we believe in doing good business in a good way. From corporate sites to universities, hospitals to stadiums, our mission is to transform the everyday into the extraordinary for everyone we serve.