Compliance and Performance Manager

Job Introduction

Our UK Healthcare segment have a fantastic opportunity for a Compliance and Performance Manager to join our talented and hard working team based from Hereford County Hospital.

Sodexo Healthcare work by the side of healthcare organisations in both the public health (NHS Trusts) and private healthcare sector, using science, technology and global experience to enable human-centred care.

In this role you will work as part of the senior management team and be the business unit lead for governance ensuring compliance with relevant statutory, mandatory, contractual and corporate obligations and requirements.

You will be commercially minded and confident in your approach to working within a complex multiple stakeholder environments with a particular focus on understanding and communicating contractual obligations.

You don't just join Sodexo, you belong

Join Sodexo and you become part of a worldwide, extended family. Team spirit is strong and encourages people to stay long-term. You can bring your whole self to work every day and we cant wait for you to join the team!

Role Responsibility

• Management of the Compliance and Customer Service team
• Monitoring of employee competence and application of the EPA/PER process
• Business unit lead for governance, ensuring compliance with relevant statutory, mandatory, contractual and corporate obligations and best practice
• Development, implementation, management and review of integrated management systems and associated documentation
• Monitoring of employee adherence to prescribed practices
• Co-ordinate with the Health Safety & Risk Manager for corporate and external safety audits

The Ideal Candidate

• Experience of working within complex, multiple stakeholder environments with a particular focus on understanding and communicating contractual obligations.
• Understanding of complex contractual agreements, performance monitoring systems and payment mechanisms.
• Keen attention to detail, with a commitment to continuous improvement and service excellence.
• Experience of conducting audits and preparing audit reports and action plans.
• Experience of liaising with internal stakeholders’ auditors.
• Articulate and confident communicator (both verbal and written), with the ability to develop and maintain effective working relationships.
• Experience of working with integrated management systems (ISO or equivalent).
• Proactive and pragmatic approach to issue resolution.
• Commercially astute.
• Proficient IT user, data analysist and report writer

Package Description

£45000 - £48000 per annum plus excellent benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.