Chef at Emirates Airline, Gatwick Airport

Job Introduction

Working in a Emirates Heathrow Lounge, providing first class customer service to guests.

• To plan, supervise, deliver and present the food and beverages as per the Emirates Lounge speci-fication. Supervise, guide and coach the assigned staff to ensure an efficient operation of the Emir-ates Lounge.
• Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of the Emirates premium customers.

Role Responsibility

Ensure that all customers are afforded a highest quality of service through continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.

Responsible for the presentation of all food and beverage, ensuring quality, quantity are consistent-ly monitored, maintained and display is as per set specification.

Where possible follow food ratio guidelines set out by Emirates are followed.

Ensure buffet and stock levels of all food and beverage items are properly maintained and replen-ished regularly as required and in accordance with food and safety standards. Control and monitor hygiene standards as per HACCAP.

Provide training and guidance to service staff on the presentation and display of food.

Ensure personal and food hygiene, as well as housekeeping standards in the lounge food services areas and kitchen are adhered to, as per company policy.

Ensure all food orders are completed daily to ensure sufficient supplies of food stocks and at all times.

Ensure that at the end of each service the kitchen is cleaned down and ready for the following shift.

Ensure that back of house is kept clean and tidy at all times, including fridge and freezers and oth-er store areas.

• Ensure that all products stored or displayed are date coded, stock rotated and labelled correctly us-ing the shelf life rule.
• Ensure that sufficient preparation is completed for the following shift.
• Interact with Lounge customers to gain feedback on service and product. Communicate finding to Lounge Supervisor / Lounge Manager / Emirates staff in a timely manner. Liaise with Sodexo and Emirates Lounge team for any irregularities and other important information that impact the lounge operations. Communicate product, service and customer issues to Sodexo and Emirates staff, so that corrective action can be taken in a timely manner.

The Ideal Candidate

• Chef experience
• Kitchen experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment
• Lounge Experience

About the Company

Sodexo Live! is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, The RHS Chelsea Flower Show, Brighton AMEX Stadium, Edinburgh Corn Exchange, Goodison Park and many more.

To help us deliver the highest quality service we are looking for passionate, enthusiastic and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo, so step up to the mark, be more than a spectator and become a part of our team.