Catering & Cleaning Manager

Growth, Client and Customer Satisfaction

• Have a strong understanding of service offers (Catering and Cleaning) contained within the client contract with a sound ability to draw upon Service Operations where appropriate
• Support the account manager/director (or equivalent) in the delivery of new services or projects
• Effectively contribute to the growth of services through evaluation, review and recommendations for additional scope of work and services to the client

  Rigorous management of results Maximise the profitability of the Catering and cleaning services by managing costs and increasing the sales through the development of an agreed budget and business plan Ensure that Sodexo accountancy, documentation and administration procedures are delivered to the required contractual specifications Leadership and People Management Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines Manage employees using the Sodexo performance review processes, talent development and succession planning.   Compliant delivery and performance of contracted services (Catering and Cleaning)as measured through performance management systems and monthly management information reports Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract.  Business, contract delivery and client risks managed in controlled and structured manner and service standards across the site are in line with or above client’s expectations and reviewed on ongoing basis Continuous improvements are made to enhance the delivery of onsite services to exceed client’s expectations  Mature industry, sector and client networks are in place with evidence of influence and advocacy Clients perceive and demonstrate satisfaction with services delivered contract performance and Sodexo employees High performing on-site team, demonstrated through the effective use of the Employee Performance Review (EPA) and talent processes and staff engagement surveys

• Previous experience of operational management managing Catering and cleaning services
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria, for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Proven ability to work in a partnership and collaborative way with other service providers
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment
• IOSH qualification
• Experience of delivering training