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Catering & Cleaning Manager

Job Introduction


  • Manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved
  • Maximise the profitability of the contract and manage costs effectively
  • Act as the operational interface between the client(s) and the GSM
  • Manage the onsite day to day client and Sodexo services (Catering and Cleaning) and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
  • Provide direction and expertise in catering and cleaning to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
  • Ensure that statutory requirements and company policies and procedures are followed, and deadlines are met
  • Build long-term relationships with client(s) that add value and are based on mutual trust
  • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
  • Support the GSM in the development of business strategy in line with current and emerging client needs
  • Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
  • Drive innovation and continuous improvement of people, systems, processes and services
  • Support the business development and regional management teams to identify opportunities with other clients to maximise profit and growth


Role Responsibility

Growth, Client and Customer Satisfaction

  • Have a strong understanding of service offers (Catering and Cleaning) contained within the client contract with a sound ability to draw upon Service Operations where appropriate
  • Support the account manager/director (or equivalent) in the delivery of new services or projects
  • Effectively contribute to the growth of services through evaluation, review and recommendations for additional scope of work and services to the client


    Rigorous management of results

    • Maximise the profitability of the Catering and cleaning services by managing costs and increasing the sales through the development of an agreed budget and business plan
    • Ensure that Sodexo accountancy, documentation and administration procedures are delivered to the required contractual specifications

    Leadership and People Management

    • Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
    • Manage employees using the Sodexo performance review processes, talent development and succession planning.


    • Compliant delivery and performance of contracted services (Catering and Cleaning)as measured through performance management systems and monthly management information reports
    • Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract. 
    • Business, contract delivery and client risks managed in controlled and structured manner and service standards across the site are in line with or above client’s expectations and reviewed on ongoing basis
    • Continuous improvements are made to enhance the delivery of onsite services to exceed client’s expectations 
    • Mature industry, sector and client networks are in place with evidence of influence and advocacy
    • Clients perceive and demonstrate satisfaction with services delivered contract performance and Sodexo employees
    • High performing on-site team, demonstrated through the effective use of the Employee Performance Review (EPA) and talent processes and staff engagement surveys

The Ideal Candidate

  • Previous experience of operational management managing Catering and cleaning services
  • People management experience
  • Ability to interpret and utilise financial and commercial information
  • Excellent communication skills
  • Achieve set, standards and operate to performance criteria, for example health and safety, hygiene
  • Manage multiple workloads and shifting priorities
  • Proven ability to work in a partnership and collaborative way with other service providers
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self motivated and able to work on own initiative within a team environment
  • IOSH qualification
  • Experience of delivering training

Package Description

£34,000-£37,0000 Depending on Experience + Benefits 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process



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