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Casual Fine Dining Manager at St. James' Park Newcastle

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo Live! are currently looking to add to their casual Hospitality team at St. James' Park to deliver a world class guest experience. A Fine Dining Room Manager is responsible for both the operational setup and clear down of the area, ensuring its smooth operation during service. You busy ensure staff are fully trained, briefed and confident with fine dining etiquette and guest profile, while familiar with both menu and beverage specifics. 

Role Responsibility

  1. Ensure and oversee area setup prior to guest’s arrival, with all necessary mis en place in place.
  2. Conduct a comprehensive staff briefing prior to service, ensuing all staff are in correct uniform.
  3. To ensure all staff are in attendance for a menu briefing in collaboration with the kitchen team.
  4. To ensure all staff are confident in taking guests orders, or providing further information on dishes listed, ingredients and origins.
  5. To ensure staff are able to enhance the guest experience through their knowledge on menu items, side orders and dish substitutions and wine pairings or beverage accompaniments. 
  6. To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
  7. Working in adherence with Food Allergens information and service procedures.
  8. Ensuring that staff are fully briefed, aware of and adhere to service etiquette, and aware of guest specific information.
  9. Ensuring all food and beverage products serviced are of the highest possible standard and correct when referenced against guests orders. With specific regard to accompaniments and specific guest preferences.
  10. Overseeing the Bar Manager, with extensive knowledge of product stocked, and competence in cellar management.
  11. Maintaining a safe and tidy working environment, with any defective equipment reported.
  12. Deal with customer and staff complaints effectively and efficiently.
  13. Encouraging and motivating staff to provide the highest possible level of customer service, ensuring guest satisfaction.
  14. To accurately and thoroughly record all guest feedback, liaising with the SOM, OM and HOO on any issues or specific feedback which arise during service.
  15. To accurately monitor any wastage, ensuring this is recorded through the Zonal till system.
  16. Assist with the reconciliation of end of day banking, ensuring PCI Compliance at all times.
  17. Ensure area is fully cleaned with stock secured at the end of shift.
  18. Complete adherence to all licensing legislation, including that which is company specific.
  19. Ensuring correct and hygiene handling (processing) of food items is maintained.
  20. To comply fully with all regulations relating to Health and Safety:
  • Fire precautions and emergency procedures
  • COSHH
  • Hygiene and Food Safety

The Ideal Candidate

Previous experience in a fine dining setting

Must be able to commit to NUFC home games 

About the Company

Sodexo Live! is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, The RHS Chelsea Flower Show, Brighton AMEX Stadium, Edinburgh Corn Exchange, Goodison Park and many more.

To help us deliver the highest quality service we are looking for passionate, enthusiastic and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo, so step up to the mark, be more than a spectator and become a part of our team.

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