CRM and Research Administrator (Healthcare)

Job Introduction

We are currently looking to recruit an experienced Research Administrator on a 7-month fixed term basis, to develop and manage the CRM (Customer Relationship Management) database for healthcare, enabling our business to prospect, design, and maintain accounts to drive growth.

You’ll support business development and marketing research needs to inform the segment marketing strategy, offer development and bid strategy - gathering market and competitor intelligence.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Collaborate with IT, Sales and Marketing departments in the design, development and implementation of a CRM database
• Create and maintain documentation for databases, database infrastructure and database processes and procedures
• Work with stakeholders to identify and remediate data quality issues
• Maintain the CRM database ensuring client data, bid data and competitor data is accurate and up to date
• Provide functional support to the Sales and Marketing teams
• Conduct desktop research and data collection to help understand market dynamics and trends
• Design and execute database queries and data analysis in response to requests
• Play an advisory role with internal users in the use and interpretation of customer information
• Help develop and create custom reports and dashboards
• Proactively source, capture and consolidate intelligence available across Sodexo

The Ideal Candidate

• Excellent analytical, planning and problem-solving skills with experience of co-ordinating a number of projects at the same time
• Effective communicator with good interpersonal skills with the ability to communicate at all levels
• Good attention to detail
• Strong computer skills, especially in Microsoft Excel
• Resilience and the ability to work in a pressured environment and meet deadlines accordingly

Desirable:

• Experience of using CRM Databases
• Experience of working within the Healthcare Sector

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week - Monday to Friday

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.