Business Support Manager - FM Services

Job Introduction

Sodexo have a great opportunity for a Business Support Manager at The Pinnacles - Sheffield.  Supporting our FM contract and based with the student living team, you will be the interface between management, on site teams and contractors to ensure consistency across processes and systems to deliver an efficient FM service.

This is a varied, operational hands-on role that will see you managing a range of services, leading a collaborative team, stakeholder management, budget management and reporting. It will suit a proactive individual with excellent personable skills and a key eye for compliance; you will work with different teams and management levels to deliver a consistent and effective FM solution. We therefore need an excellent communicator with proven FM experience who remains calm under pressure.

This is a great opportunity to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

This role is subject to Safer Recruitment checks and the successful applicant will be required to complete a DBS.

Role Responsibility

• To oversee the operation and management of a range of services at The Pinnacles Sheffield to the levels laid out in the service level agreement. Directs the team in delivering PPM works and maintain compliance records and documentation, across the portfolio.
• To lead the onsite teams in improving the service delivery, promoting the Digs Student Village brand by providing excellent customer service and a safe, secure and hygienic environment, to residents and all other users of the facility.
• Senior member of the Sodexo Team working delivering to financial budgets, investments plans and accurate and timely reporting all within financial and legislative guidelines.
• Effectively plans and through others delivers PPM activity, managing resources, documentation and reporting
• Maintain lines of communication with all stakeholders ensuring we meet and exceed expectations where possible particularly in relation to customer and service delivery
• Key conduit for communication with client teams and key stakeholders (Residential Manager, Commercial Manager, University Representative)
• Works with the Account Manager and site managers to make sure all properties are safe and compliant, particularly in relation to Health and Safety, Statutory Compliance, Training and Operational Standards

The Ideal Candidate

Essential

• Qualification in IOSH
• Proven experience in leading and motivating a team
• Proven experience in managing property services
• Proven experience in client liaison
• Computer literate

Desirable

• Experience in similar accommodation environments
• Familiar with Sodexo policies and procedures

Package Description

£28,000- £32,000 + great bonus & benefits

Location: Sheffield

Permanent

Work Pattern – 40 hrs pw Monday to Friday with flexibility as occasional weekend work and out of hours point of contact

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.