Business Support Manager - FM Services

Please Note: The application deadline for this job has now passed.

Job Introduction

This is a fantastic opportunity to develop your management career. We are currently looking to recruit a Business Support Manager to be the interface between management, on site teams and contractors to ensure consistency across processes and systems and deliver an efficient FM service.

This is a great role for proactive individuals with excellent personable skills to work with different teams and management levels to deliver a consistent and effective FM solution.

Role Responsibility

Support the Operations Manager with accountability for maintaining an oversight of the contractual obligations to manage and maintain a fully operational CAFM system with robust reporting, to deliver operational excellence.
Provide intelligent reporting on the running of the estate including recommendations for improvements and cost savings
Implement web based systems such as Event Bright and Fresh Desk as agreed with Sodexo and the contract management team to enhance and support the delivery of services across the portfolio and provide training and support to the end users and stakeholders
Undertake and support auditing to both Sodexo services and supplier delivered services and apply corrective and remedial action process to resolve issues and retain contractual compliance
Provide support to the management team with supplier management and retain safe systems of work and contractor compliance through robust management systems, the records of which are to be held in the CAFM system
Drive innovation and continuous improvement of people, systems, processes and services
Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
Support the business development and contract management teams to identifying opportunities with other clients to maximise profit and growth

The Ideal Candidate

Previous experience of FM operational/administrative management in a similar environment
Fully conversant with CAFM system for the management and reporting of the work order process
Experience of managing and delivering improvements through the supply chain of both soft and hard services e.g. Maximo
Facility Management experience covering administrative and contractual aspects of a facilities management contract.
Able to conduct and interpret audits and data
Good problem solving
Excellent communication skills
Self-motivated and able to work on own initiative within a team environment

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	c.£23,000
Frequency	Annual
Job Reference	SDX/TP/19/22825/LN
Contract Type	Permanent – Full Time
Closing Date	17 June, 2016
Job Category	Facilities Management
Business Unit	UK Universities
Location	Newcastle-Upon-Tyne
Posted on	06 June, 2016

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