Building Fabric Maintenance Operative

Job Introduction

We currently have an opportunity for a  Building Fabric Maintenance Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Provide first line response to customers either face to face or by phone, in an effective, professional customer-focused manner to customers and their guests.
• First line response to non-planned work and support planned work and emergencies as required to meet business needs.
• Comply within the appropriate regulations in terms of company and legal requirements in relation to SHE, HR and Financial policies and practices. Take a pro-active response to ensuring we comply with all specific site regulations.
• Issue Permits to Work to cover maintenance and other work operations and maintain safe systems of work.
• Liaise with the customer to provide a single point of contact for all facilities management services and supports co-ordination of central and external service providers.
• Provide support services to ensure buildings and systems are functional and suitable for use.
• Support all procedures laid down for all Accidents, incidents, COSHH and Stop or Near misses.
• Be responsible for undertaking any tasks necessary to ensure the smooth running of own area, including internal logistics, service hub, office and meeting room support, Kardex and general handyman activities including RCD testing.
• Identify issues and improve procedures.
• Ensure that all promotional / marketing materials on display throughout the buildings contain the most recent information, ensuring a professional look to all areas at all times.
• Monitor and audit all services provided to the facilities, using the aligned processes to capture and report relevant information

The Ideal Candidate

The ideal candidate for this role will:

• Have knowledge and experience of working in a multi-disciplinary facilities management environment
• Hold or be working towards a customer service NVQ Level 2
• Be IT literate and conversant in the use of business systems such as SAP, BMS ezBuy.
• Understand, assess and manage risk, and have the ability to plan, organize, and prioritise workload to meet customer demand
• Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills and experience
• Have experience of working in a busy, demanding and pressurized environment
• Be an excellent communicator at all levels and enjoy working as part of a team

Package Description

• Working in a large corporate head office environment, the successful candidate will be required to have excellent customer service skills,  be flexible and versatile in order to provide our Clients and customers with an excellent level of customer care and service
• The successful candidate must be IT literate - Microsoft Office - Excel / Word / Email
• At least 2/3 years building fabric maintenance experience required
• IOSH or similar qualification to either Working Safely or Managing Safely
• You will be required to complete the following tasks:
  • rearrange meeting room furniture as required
  • complete reactive maintenance tasks throughout the Client buildings as necessary
  • complete basic 'handyman' duties as required - plumbing / carpentry
  • support in moving office furniture if requested
  • general painting and decorating duties
  • take pride in completing tasks to the best of your ability
• You will therefore need to have:
  • excellent communication skills both verbal and written
  • strong interpersonal skills enabling excellent relations with Clients and customers and colleagues
  • have the ability to  prioritise tasks and work predominately on ones own
  • Good organisational skills - tasks and time management
  • clean, tidy and smart appearance

About the Company

Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.