Applications Solutions Specialist (Workforce Management Systems)
Job Introduction
We are currently recruiting an experienced Application Solution Specialist to join our team based from offices in Salford. This is a permanent role working on part of a new workforce management project.
You will maintain and support Sodexo UK’s 3rd party applications relating to the workforce management solution including third-line issue management, managing relationships with 3rd party suppliers to agreed service levels, working closely with internal stakeholders and customers, assisting in the rollout and future implementation of the solutions, maintaining key data elements, configuration and interfaces to other systems.
Role Responsibility
- Provide 3rd line support for 3rd party applications including management of call group and resolution of calls agreed with SLA
- Manage relationships with 3rd party suppliers to deliver agreed service level performance
- Administer and maintain key data elements of solution
- Manage and monitor of scheduled jobs for 3rd party applications
- Support and maintain interfaces to other IS&T systems
- Management of application upgrades (e.g. planning, testing, deployment)
- Rollout of 3rd party applications to new users
- Provide knowledge transfer to 1st line support teams and other team members to ensure their product knowledge and skills are sufficient to support the systems.
The Ideal Candidate
Essential
- Current Kronos experience
- Application support experience
- Proven problem solving ability
- Experience of working on projects with a structured project methodology
- Experience of rollouts of new software releases
- Management of 3rd party suppliers to service level agreements
- Experience of application testing
- Customer relationship management
- Working as part of a team to delivery effective results
Desirable
- Knowledge of workforce management processes (resource scheduling, rostering etc)
- Working knowledge of IT systems (including relational databases and SQL Server)
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
