Amenities Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

This is an extremely high profile opportunity for an experienced leader looking to utilise their skills. We are looking for an experienced customer focused Amenities Lead who has experience of managing large contracts with strong influencing and networking skills. This is a significant and unique opportunity to really shape the delivery of soft services with Sodexo and GSK. This role requires a lot of travel.

Role Responsibility

To lead the service development of the soft services in the Amenities service portfolio in GSK. This compromises of Housekeeping, Distribution and Logistics, Conferencing Services, Concierge, Audio Visual, Reception, Document Management
Pioneer and explore the use of best-practices throughout the Regions, to ensure achievement against all contractual business plans
Accountability for £60million turnover across all UK and Ireland sites
Use experience and knowledge to deliver exceptional customer service and operations
Work with the operations team and general site managers to ensure a standardised, consistent and compliant approach is implemented
Review all KPIs that relate to the customer
Liaise with project stakeholders on an ongoing basis.
Use your influencing sand networking skills to suit business needs and drive customer service across the sites. .
Leadership qualities are key and in this position it is your responsibility to lead a team of senior managers

The Ideal Candidate

Background with a strong corporate business with a strong emphasis on customer service
High levels of financial acumen with ability to manage significant budgets
Previous experience of mobilising contracts with significant experience of leading a team to deliver results
Hold proven operational management experience
Experience of having operated successfully within an outsourced B2B environment
Ability to engage and manage senior level stakeholders both internally and externally with proven influencing skills
Exceptional client relationship management skills
Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
Proven financial acumen essential with commercial experience and business acumen
Proven track record of initiating and leading demanding business transformation programmes
Representative and active involvement on Industry bodies
Pharmaceutical experience and knowledge of the industry

Package Description

car allowance, bonus scheme, pension, flexible benefits fund

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,300 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	Up to £60,000 plus bonus and benefits
Frequency	Annual
Job Reference	SDX/TP/7094/10417/KM
Contract Type	Fixed Term – Full Time
Closing Date	21 April, 2014
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Home Counties
Posted on	07 April, 2014

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