Accommodation Manager

Job Introduction

We are currently recruiting an Accommodation Manager to join our Student Living by Sodexo business and oversee Chambers 51, a property development for student accommodation in Wolverhampton.

As Accommodation Manager, you will manage property sales/promotion, student welfare/experience, daily property maintenance, tenancies and rent/debt collection at Chambers 51. You will work collaboratively with the University and teams to increase occupancy through the management of key relationships with stakeholders, customers and students.

Chambers 51 consists of 157 private rooms in a modern and spacious building and offers a choice between en-suite rooms and studios that have been designed to make the students feel at home. Managed by Sodexo, Chambers 51 enhances the student experience with a fully equipped common room and brand new gym for the students to use.

This role would suit commercial individuals from the property and customer services business, who have a keen interest in student living and welfare and enhancing the student experience. Although this role is primarily Monday to Friday, it may require weekend / evening work as per business needs.

Role Responsibility

• Take ownership of the property, developing a team approach to service delivery and fostering an attitude of service excellence
• Consistently drive high standards providing a one stop seamless service to all tenants, visitors, stakeholders and clients alike
• Process rental payments and lead the local team in the collection/referral of arrears
• Establish and maintain a good working relationship with all relevant University/Institution departments and local competitors
• Supervise the facilities team to deliver reactive and planned preventative maintenance through the year and during summer operations program
• Facilitate tenant welfare issues onsite through tenant mediation and University support teams
• Attendance to emergency situations such as fire alarms and requests for assistance from tenants and colleagues
• Monitor and report upon sales/viewings data and drive improvements
• Work with the Marketing Manager around key sales/marketing campaigns

The Ideal Candidate

• Experience of property management (PPM), lettings management and general maintenance (FM)
• Background in student accommodation or equivalent preferred
• Excellent customer focus and passionate about the customer journey and student welfare
• Strong team manager and ability to work with sales and marketing teams
• Commercial and able to manage budgets, rent and debt
• Strong communication skills and organisation skills
• Flexibility to the needs of the business

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.