Accommodation Manager - Student Living

Job Introduction

We are currently seeking an Accommodation Manager to work full-time (including weekends) to support our team at Northumbria University.

In this role, you’ll be part of a high-performing, dynamic team who work collaboratively to create an awesome living experience for our students. You’ll support the guest services and facilities support team by helping them handle customer queries and by acting as an escalation point for any issues that arise.

At Northumbria University we provide student living services across 6 sites (5 in Newcastle upon Tyne and 1 in Gateshead) which house over 2,500 students.

This position is a 6-month fixed-term contract however at the end of the initial 6 months, there may be the opportunity to extend or for you to find other opportunities in the contract or on other Sodexo sites.

Role Responsibility

• Act as the duty manager during weekends
• Support the guest services and facilities support teams in acting on customer queries
• Act as primary escalation point for any issues that arise
• Lead the on-site team in providing excellent customer service
• Manage any contractors working on-site to deliver services
• Support the Operations Manager in delivering services and providing information to the client as requested
• Promote a “zero-accident” culture to the on-site team

The Ideal Candidate

Essential

• Proven experience of working in an operational management position within an FM, hotel, hospitality or student living setting
• High level of computer literacy
• High degree of emotional intelligence
• Proven experience of continued professional development
• Management Experience and communication skills
• Negotiation and influencing skills
• Client relationship skills
• Proven commercial acumen
• Supplier and sub-contractor management
• A self-starter with managerial experience with the ability to develop relationships that drive results

Desirable

• IWFM level 3 qualified or qualified by experience
• IOSH Managing Safety qualification or willing to work towards it
• Experience of using SAP or similar financial management/payroll system
• Experience of using a CAFM system

Package Description

Up to £30,000 (pro rata)

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.