18 AEC IERO Clerk

Job Introduction

About the role 

Administrative support to the Individual Education and Resettlement Officer (IERO), Resettlement Warrant Officer (RWO) and Career Transition Partnership (CTP).

• The administration of all documents, letters and data entry tasks will be processed accurately and in accordance with Ministry of Defence (MOD) policy.  
• Enquiries will be answered effectively, and clients will be satisfied. 
• Administrative tasks will be undertaken in a timely manner to ensure that courses, workshops and other events run smoothly. 

• Manage telephone, email and face-to-face enquiries from Service Leavers and Units within Colchester Garrison’s Area of Responsibility (AOR) regarding resettlement, individual education, appointments, policy information and claim administration.
• Manage the Individual Education and Resettlement Officer’s (IERO) diary, including booking appointments and briefs.
• Maintain 18 AEC Colchester’s Unit resettlement contact list, acting as point of contact for Unit advice and guidance.
• Cover IERO Clerk 1 in their absence.
• Process and administrate Joint Personnel Administration (JPA) workflows and claims.
• Provide advice to Service Leavers regarding their JPA claims.
• Update and maintain all IERO databases and spreadsheets. 
• Proactively review and promote resettlement policies.
• Archive Service Leaver files in accordance with policy.
• Provide administrative support to the annual 18 AEC Group Whole Life Development Open Day and roadshow events.
• Provide IT support to clients when required.
• General administration duties (filing, faxing, photocopying).
• At the direction of relevant Authority Personnel perform general duties in accordance with the Staff Duties for Administrative Support - Training Support Posts (Paragraph 1, Appendix 3, Section 12 of Part 3 to Schedule 4 of the Project Agreement).
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend your performance development review to discuss job standards and agree development activities
• To maintain a clean and tidy work area at all times
• To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
• To care for all available resources including equipment, materials and supplies as directed
• To report any near miss occurrences, accidents, or faulty equipment to management
• To ensure effective communication with line manager, team, customer, and client organisation
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To carry out any other reasonable tasks and/or instruction as directed by management

Role Responsibility

• Manage telephone, email and face-to-face enquiries from Service Leavers and Units within Colchester Garrison’s Area of Responsibility (AOR) regarding resettlement, individual education, appointments, policy information and claim administration.
• Manage the Individual Education and Resettlement Officer’s (IERO) diary, including booking appointments and briefs.
• Maintain 18 AEC Colchester’s Unit resettlement contact list, acting as point of contact for Unit advice and guidance.
• Cover IERO Clerk 1 in their absence.
• Process and administrate Joint Personnel Administration (JPA) workflows and claims.
• Provide advice to Service Leavers regarding their JPA claims.
• Update and maintain all IERO databases and spreadsheets. 
• Proactively review and promote resettlement policies.
• Archive Service Leaver files in accordance with policy.
• Provide administrative support to the annual 18 AEC Group Whole Life Development Open Day and roadshow events.
• Provide IT support to clients when required.
• General administration duties (filing, faxing, photocopying).
• At the direction of relevant Authority Personnel perform general duties in accordance with the Staff Duties for Administrative Support - Training Support Posts (Paragraph 1, Appendix 3, Section 12 of Part 3 to Schedule 4 of the Project Agreement).
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend your performance development review to discuss job standards and agree development activities
• To maintain a clean and tidy work area at all times
• To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
• To care for all available resources including equipment, materials and supplies as directed
• To report any near miss occurrences, accidents, or faulty equipment to management
• To ensure effective communication with line manager, team, customer, and client organisation
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To carry out any other reasonable tasks and/or instruction as directed by management
•  

The Ideal Candidate

Essential

• 5 GCSEs at Grade C or above, or equivalent; or NVQ Business Administration Level 2.
• Good IT skills.
• Good organisational skills.
• Good verbal and written communication skills. 
• Ability to work well individually and as part of a team. 
• Baseline Personnel Security Standard (BPSS) clearance required.
• Requires MODNET (Communications and Information System) Account and will be required to undertake Defence Information Management Passport (DIMP) training, which is a mandatory e-learning course.

Desirable 

• Knowledge of Resettlement and Individual Education procedures and regulations.  

Package Description

• 37 hours a week- working full time!
• Mon-Thu: 08:00-16:30   Fri: 08:00-13:00
• £9.78 per hour 
• Full training provided
• Frequent transport links within a short walk
• Use of site facilities 
• Cycle to work scheme
• Many employee benefits, rewards and recognition.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process