IT Engineer at HMP Altcourse
Be part of something greater.
- Job reference: SDX/TP/1956626/151621
- Location: HMP Altcourse Brookfield Drive L9 7LH
- Job type: Full Time
- Salary: £29,000
About the role
HMP Altcourse
have an exciting opportunity for an IT Engineer to join the team!
In this role, you will act as the first point of contact for incidents assigned to the prison’s IT department, prioritising and managing cases to a successful conclusion. You will assist Sodexo employees in using various networks, CCTV, Alarm, Radios, and cell call systems, enabling them to use the equipment effectively. You will resolve IT issues independently where possible, and work with the Technical Operations Manager (where necessary) to identify problems, find workarounds and more permanent resolutions.
Join Sodexo and be part of something greater.
You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
- Completion of daily checks.
- Competition of daily tool checks and supporting documentation
- Logging of all calls.
- Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
- Escorting of 3rd party contractors
- Production of FAQ guides for all supported systems
- Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
- Installation of new equipment: PCs, phones, scanners, printers.
- General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
- Completion of the Quarterly security group audit
Please see attached job description for further information regarding the role requirements
The Ideal Candidate
- First-rate knowledge/familiarity with MS Office/Office 365 suite
- Excellent knowledge of Windows 10 & 11
- Previous experience in a First Line Systems support or similar IT role
- Ability to work individually or as part of a pro-active team.
- Attention to detail
- Ability to prioritise workload
- Able to obtain SC clearance & Disclosure Scotland
- Driving licence would be advantageous
- Ability to work outside normal office hours as dictated by projects/incidents
- This position does involve some prisoner interaction
- It also involves occasional travel and out of hours working
Package Description
Up to £ 29,000 depending on experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
File Downloads
KEY BENEFITS
-
Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
HMP Altcourse Brookfield Drive L9 7LH, United Kingdom, L9 7LH
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.